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What is Reviewsion?

Reviewsion is a Shopify application tailored for sellers on platforms such as Etsy and eBay, enabling them to seamlessly integrate marketplace reviews into their Shopify stores. The application allows users to import reviews and associate them with Shopify products by matching SKUs or titles, displaying them through various customizable widgets that can feature both photo and video testimonials. Merchants gain access to a centralized dashboard for review management and benefit from automated follow-up requests sent to customers after purchases to foster additional feedback. Additionally, the app utilizes AI technology to analyze customer comments and provide insights. The Pro version further enhances user experience by offering automatic synchronization with Etsy and eBay, translating reviews, and incorporating moderation tools to screen out potentially unsuitable content for further review. Moreover, Reviewsion provides an innovative feature that allows sellers to connect with ChatGPT or Claude through a read-only access point for inquiries about customer feedback. Importantly, this application does not require a browser extension for connecting to Etsy and eBay, ensuring that the integration process is both smooth and user-friendly. This all-encompassing tool empowers merchants to leverage valuable customer insights, significantly improving their offerings and enhancing the overall experience of their storefronts, thereby driving greater customer satisfaction and loyalty.

What is Reponse?

Reponse is an all-encompassing customer experience platform tailored for Shopify merchants, integrating smoothly into the Shopify admin dashboard. It is one plan with no monthly fee and unlimited user access, offering a shared inbox for real-time chat, ticket management with task assignments, service level agreements (SLAs), pre-written replies, and tools for gathering and moderating product reviews. It also shows each customer's tickets, reviews and points directly on the customer page within Shopify, and supports loyalty programs and referrals. Its AI agents start working on day one, assessing store details such as policies, shipping information and product catalogs to aid shoppers, optimize ticket management, draft replies, and moderate reviews and draft their answers. A free 14-day trial covers up to 500 AI tasks; then each AI task is billed $0.05 through Shopify, within the monthly budget the merchant chooses, and the team's own work is never billed. Reponse is available in English and French and installs from the Shopify App Store, making it a strong fit for any Shopify store aiming to improve its customer experience.

Media

Media

Integrations Supported

Shopify
Etsy
eBay

Integrations Supported

Shopify

API Availability

API Availability

Pricing Information

$9/month
A free plan and a free trial are available. Standard is $9/month, and Pro is $19/month.
Free Version
Free Trial Offered?

Pricing Information

$0.05/AI task
$0.05 per AI task, with no monthly fee: unlimited seats, the shared inbox, human live chat, tickets, reviews, loyalty and referrals are included, and only the AI agents' work is billed. Every AI agent is free during a 14-day trial, up to 500 AI tasks; then each AI task costs $0.05, within the monthly budget you set. Billed through Shopify.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Reviewsion

Date Founded

2024

Company Location

Singapore

Company Website

www.reviewsion.com

Company Facts

Organization Name

Reponse

Company Location

France

Company Website

reponse.ai

Categories and Features

Product Review

Not specified

Categories and Features

Customer Experience

Not specified

Help Desk

Automated Routing
Live Chat
Ticket Management

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