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What is RezExpert?

RezExpert, developed by the Digital Rez Group, serves as an advanced and fully customizable online system for property management that streamlines daily operations, guest reservations, and various property-related tasks. This flexible and scalable platform efficiently manages everything from individual resorts to extensive networks of multiple properties within a unified web-based interface. Featuring a variety of over a dozen modules, RezExpert delivers a thorough solution aimed at improving the effectiveness of reservation and property management functions, elevating guest experiences, and increasing revenue for businesses of all sizes across multiple industries, including hotels, campgrounds, RV resorts, marinas, timeshares, cabins, ticketing, and multi-resort establishments. Furthermore, its high degree of adaptability enables businesses to modify the system according to their unique operational needs, guaranteeing enhanced performance and streamlined procedures. This customization not only fosters a better alignment with specific business goals but also empowers operators to efficiently respond to changing market demands.

What is Merlin Software?

Fractional Ownership & Timeshare Management Platform Merlin is purpose-built software for vacation ownership clubs, fractional resorts, timeshare operations, and HOA communities. Unlike generic property management systems, Merlin handles the complete operational complexity of fractional ownership. Key Features Owner & Member Management • Centralized member profiles and allocation tracking • Usage rights enforcement • Complex ownership structure support Fractional Allocation Engine • Points systems with banking and borrowing rules • Fixed and floating week management • Split ownership allocations • Points expiration and borrowing limit enforcement • Multi-tier ownership structures Reservation Management • Owner self-service booking portal • Rental guest management • Inventory distribution to rental channels • Real-time availability enforcement Maintenance Fee Billing • Automated HOA billing calculations • Owner statement generation • Payment processing and reconciliation • Billing compliance reporting Owner Portal • Self-service reservations • Account access and statements • Document management • Usage tracking Rental Distribution • Channel manager integration • Pricing rule automation • Occupancy optimization • Revenue maximization for unused inventory Reporting & Analytics • Ownership structure reports • Billing compliance metrics • Utilization analytics • Custom reporting Why Merlin Merlin was engineered by founders who pioneered fractional ownership models in the 1980s. The platform natively handles rules that generic property management systems require custom code to manage: • Points expiration, banking windows, borrowing limits • Split-week allocations • Multi-tier ownership structures • Complex usage right enforcement • HOA billing for fractional communities No spreadsheets. No workarounds. No custom development required.

Media

Media

Integrations Supported

SiteMinder

Integrations Supported

SiteMinder

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Digital Rez International

Company Website

www.digitalrez.com

Company Facts

Organization Name

Merlin Software

Date Founded

2006

Company Location

Global

Company Website

easymerlin.com

Categories and Features

Reservations

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Categories and Features

Timeshare

Accounting
Commission Management
Contract Management
Lead Management
Maintenance Management
Owner Management
Property Management
Sales Tracking
Tour Management

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