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What is Rhino Support?

Customers tend to abandon their shopping carts for several key reasons, and leveraging live chat can effectively alleviate concerns regarding pricing since shoppers commonly compare prices; engaging them in conversation not only builds trust but also promotes sales. Furthermore, many customers partake in window shopping, looking for details on available colors and sizes, while issues during the checkout process can discourage them from following through with their purchases; therefore, offering support during this stage is vital. Providing discounts through chat can also serve as a compelling incentive, nudging hesitant buyers toward finalizing their transactions. Reflecting on your own encounters with live chat may reveal its importance, especially if you were either looking to purchase or needed assistance with a service. Unlike waiting on hold for extended periods, live chat often offers a more immediate and convenient solution, leading to enhanced customer satisfaction. Ultimately, facilitating easy and efficient communication for customers can significantly boost both sales and brand loyalty, demonstrating the value of this tool in modern retail. By prioritizing the needs of the customer, businesses can create a more positive shopping experience that encourages repeat visits.

What is Emporiqa?

A shopper asks "something for my dad's birthday under 100" and your search bar returns nothing. The product exists; the search just doesn't understand the question. Emporiqa is the AI chatbot that closes sales. It acts like an online salesperson for your store: recommends the right product from your catalog, handles objections on price or fit, suggests variations when the shopper hesitates, and walks them to checkout. It also answers shipping, return, and payment questions from your own pages. Ask it for a product you don't sell and it says so, then shows what you do carry. Every conversation is reviewable on your dashboard. This is live chat you can step into, without staffing a desk: your team can open any conversation, not only the ones that asked for help, with the full history. A conversation is billed once, when a shopper writes their first message, so bringing in a person from your team adds no second charge. Analytics show which chats led to purchases. Ask it for a product you don't sell and it says so, then shows what you do carry. Shoppers can search by photo too, and with optional voice mode they speak and hear the answer ($0.25 more per voice conversation). Every conversation is reviewable on your dashboard. This is live chat you can step into, without staffing a desk: your team can open any conversation, not only the ones that asked for help, with the full history. A conversation is billed once, when a shopper writes their first message, so bringing in a person from your team adds no second charge. Analytics show which chats led to purchases. Native plugins for WooCommerce (WordPress), Magento, PrestaShop, Drupal Commerce, Sylius, and Shopware 6. 65+ languages. Start free with $25 of signup credit (~100 conversations) on your real catalog, no card needed. You pay only when the chat talks to a shopper. If it never talks to a shopper, you never pay. EU company, GDPR. Free signup at emporiqa.com.

Media

Media

Integrations Supported

Integrations Supported

Drupal Commerce
Magento
PrestaShop
Shopware
Sylius
WooCommerce

API Availability

Has API

API Availability

Has API

Pricing Information

$ 97 per month

Pricing Information

$0/month
Pay-as-you-go: $0/month base + $0.25 per conversation. New accounts get $25 of signup credit (~100 conversations) auto-applied at first store creation, no card required at signup. $59/month default cap, customer-adjustable from the billing dashboard. All accounts include unlimited team members and the full analytics dashboard with conversion tracking. No configuration needed.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Rhino Support

Date Founded

2010

Company Location

United States

Company Website

www.rhinosupport.com/newchat/RS-tour/help-desk2.php

Company Facts

Organization Name

Emporiqa

Date Founded

2025

Company Location

Bulgaria

Company Website

emporiqa.com

Categories and Features

Help Desk

Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

Categories and Features

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