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What is RingCentral RingCX?

RingCentral's RingCX is a sophisticated contact center solution that utilizes artificial intelligence to enhance customer service and streamline communication. By consolidating voice, video, and over 20 digital channels into a single platform, it enables agents to engage with customers through their preferred communication methods. The incorporation of RingSense AI further enriches the customer experience by delivering real-time insights, automating various processes, and assisting agents throughout the customer journey, which leads to increased efficiency for agents and higher levels of customer satisfaction. Businesses can easily implement RingCX due to its user-friendly interface and quick setup process, often achieving full integration within just a few days. With a competitive price starting at $65 per user per month, the service includes unlimited calling and access to vital contact center features. This solution is also designed to adapt and scale alongside business growth, making it a versatile option for organizations of any size. Overall, RingCX not only enhances operational efficiency but also fosters a more effective customer interaction experience.

What is conXhub?

conXhub focuses on cellular software and competes in the same space as VoIP services. Our innovative technology allows for the smooth integration of data and cellular services, linking a single mobile device to a worldwide call-center network. You can economize by using your current devices, eliminating the necessity for new equipment or phone systems. For businesses of all sizes that rely on VoIP, we provide an alternative solution that leverages the strengths of mobile networks, effectively resolving problems like power outages, internet disruptions, call quality challenges, security issues, and the need for flexible work solutions. This means that your communication infrastructure can be more resilient and adaptable to the dynamic demands of modern business.

Media

Media

Integrations Supported

1CRM
Asana
Canvas
ClicData
CredentialingSpectrum
Enthu.ai
Entitle
Fireflies.ai
FreeBusy
GitHub
Google Drive
Ikigai
Jira
Kommo
LawGro
Liine
RingSense
Salesmate
ServiceMinder
Workato

Integrations Supported

1CRM
Asana
Canvas
ClicData
CredentialingSpectrum
Enthu.ai
Entitle
Fireflies.ai
FreeBusy
GitHub
Google Drive
Ikigai
Jira
Kommo
LawGro
Liine
RingSense
Salesmate
ServiceMinder
Workato

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$5/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RingCentral

Date Founded

2003

Company Location

United States

Company Website

www.ringcentral.com

Company Facts

Organization Name

conXhub

Date Founded

2018

Company Location

United Kingdom

Company Website

conxhub.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

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