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features
design
support

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What is Ripple?

Ripple enhances your engagement with employees by offering valuable insights into their reading habits and effective promotional strategies for campaigns. Its integration with SharePoint provides easy-to-use tools that help you create visually stunning, branded content that encourages interaction. You can develop a clear communication plan effortlessly with tailored workflow tools and a convenient drag-and-drop calendar. What sets Ripple apart is its ability to offer in-depth insights directly from your internal hub, allowing you to evaluate audience feedback and refine your messaging through a diverse array of metrics. By integrating SharePoint and M365 tools into your projects, you can optimize workflows while delivering rich and relevant content to your audience in every campaign. The platform’s branding capabilities enable you to design eye-catching posts that effectively communicate your message. Furthermore, you can categorize these posts into themed campaigns and incorporate various content from your M365 suite, significantly boosting the effectiveness of your communications. By tapping into Ripple's full potential, you can take your internal communication strategies to unprecedented levels of success. Ultimately, this comprehensive approach not only improves engagement but also cultivates a more informed and connected workforce.

What is Ignatiuz HelpDesk?

Enhance user engagement by providing outstanding experiences through our diverse applications, augmented reality, and virtual reality technologies that focus on user-friendly interactions. When employees feel appreciated, their contributions can greatly influence organizational success. Equip your team with SharePoint Helpdesk, a free internal ticketing system seamlessly integrated with Microsoft Teams for Office 365, along with SharePoint Online Helpdesk solutions offered by Ignatiuz. This platform is designed to facilitate better communication between staff and helpdesk teams. Employees not only have the capability to submit support requests but can also track the status of all their inquiries from a single, convenient location. Administrators gain access to easy-to-use reporting tools that deliver crucial insights into the performance of support agents, which assists in making informed decisions. In addition, SharePoint automates notifications to the appropriate users at every stage of ticket creation, resolution, and response management, promoting coordination and teamwork among various departments to boost overall productivity. By simplifying these procedures, organizations can guarantee that their personnel receive prompt assistance, which in turn enhances employee morale and drives operational effectiveness. Ultimately, adopting these innovative solutions can transform workplace dynamics and lead to a more engaged workforce.

Media

Media

Integrations Supported

Crypto Backoffice
LycanPay
Microsoft 365
Microsoft SharePoint
Swapter
Wufoo

Integrations Supported

Crypto Backoffice
LycanPay
Microsoft 365
Microsoft SharePoint
Swapter
Wufoo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$1,499 per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Silicon Reef Group

Company Location

United Kingdom

Company Website

ripple-connect.com

Company Facts

Organization Name

Ignatiuz Software

Date Founded

2014

Company Location

United States

Company Website

www.ignatiuz.com/products/help-desk-app/

Categories and Features

Clinical Trial Management

21 CFR Part 11 Compliance
Document Management
Electronic Data Capture
Enrollment Management
HIPAA Compliant
Monitoring
Patient Database
Recruiting Management
Scheduling
Study Planning

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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