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What is Roadside?

Roadside stands as the leading case management software in the world, consistently dedicated to improving organizational efficiency. Tailored specifically for mechanics by those in the field, our main goal is to ensure Roadside remains user-friendly. We emphasize making Roadside distinctly yours by allowing users to customize the platform with their preferred colors and logos. Our workflow system is designed so that operators can easily access real-time information, and with live updates, we ensure customers receive the exact support they need. The case manager is built to enhance productivity significantly. Understanding the importance of data, we provide operators with valuable insights, including metrics like monthly case totals, the most time-consuming case types, and overall sales figures, which aid in effective decision-making and operational efficiency. By continuously adapting and responding to user suggestions, we are committed to providing an outstanding experience that meets the varied needs of our clientele. This dedication not only enhances user satisfaction but also fosters long-term relationships with our customers.

What is Cingo?

As smartphone usage continues to grow, users increasingly depend on their devices for a wide range of activities such as shopping, navigation, gaming, and now customer support. Historically, customers have been forced to leave their apps to make phone calls, start chats, or send emails, which often leads to annoyance and can contribute to lost sales, unfavorable feedback, and decreased customer loyalty. Our cutting-edge technology enables real-time connections with customers through messaging, rich chat, voice, and video, all seamlessly integrated into your application. Conversations can effortlessly shift between chat, voice, and video formats, even transitioning from mobile to desktop devices, ensuring a seamless experience throughout. Gone are the frustrating days of needing customers to spell out their names or recite serial numbers. Whether it's dispatching a tow truck for roadside assistance or sending a professional for home installation, we simplify the process for you. Customers can briefly describe their issue and choose a suitable time for follow-up, while the expert assesses the request and prepares a solution in advance, which saves time for all parties involved. This streamlined approach not only improves the customer experience but also fosters greater loyalty and satisfaction among users, solidifying your brand's reputation in an increasingly competitive market.

Media

Media

Integrations Supported

Slack
Zendesk

Integrations Supported

Slack
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

JG Software

Date Founded

2014

Company Location

Sweden

Company Website

www.roadside.nu/

Company Facts

Organization Name

Cingo

Date Founded

2015

Company Location

United States

Company Website

www.cingo.me

Categories and Features

Towing

Billing & Invoicing
Client Management
Commission Management
Fleet Management
Fuel Management
Lot Management
Maintenance Management
Routing

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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