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What is Rocky.ai?

We introduced Rocky.ai, an innovative coaching platform that transforms any human coach or self-improvement literature into an engaging, interactive AI mentor. This unique feature empowers individuals to cultivate skills that enhance their future selves in various aspects of life and work, while also enabling coaches to manage the AI effectively. Rocky serves as your dedicated personal development coach, offering AI-driven conversations designed to foster a positive mindset and establish a roadmap for success in both personal and professional arenas. With features that encourage daily interactive coaching chats, the platform simplifies the process of personal development. It also focuses on creating tailored development plans and provides measurable assessments of skills, goals, and overall wellbeing. As a fully automated digital coach, Rocky excels in Natural Language Understanding, emphasizing soft skills, solution-oriented coaching, and principles of behavioral science and positivity. Furthermore, users can track their progress over time, ensuring they remain motivated and on the right path toward achieving their aspirations.

What is Click2Coach?

Our award-winning Click2Coach platform is crafted to deliver foundational training for agents by immersing them in realistic customer interaction scenarios while showcasing various techniques for effectively handling a range of customer inquiries. As agents embark on their roles—whether navigating phone calls or interacting through diverse channels—ongoing coaching becomes essential in fostering a highly motivated and skilled workforce, which in turn guarantees exceptional customer experiences. This continuous coaching process significantly boosts agents' effectiveness and productivity. Similar to the training of a professional athlete, coaching agents involves persistent guidance that sharpens their skills and motivates them to reach their highest potential. Even subtle changes to their methods can result in considerable enhancements in performance. Additionally, agents who regularly receive constructive feedback and support not only refine their competencies but also improve their effectiveness, sustain elevated levels of engagement, and deliver outstanding customer service. Ultimately, this commitment to coaching produces impressive dividends in terms of both agent growth and client satisfaction, establishing a cycle of improvement that benefits the entire organization. By prioritizing ongoing development, we ensure that our agents are always prepared to meet the evolving needs of customers.

Media

No images available

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$10/user/month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Rocky.ai

Date Founded

2019

Company Website

www.rocky.ai

Company Facts

Organization Name

Envision Telephony

Date Founded

1994

Company Location

United States

Company Website

www.envisioninc.com

Categories and Features

AI Productivity

Not specified

AI Tools

Not specified

Categories and Features

Call Center

Call Logging
Call Recording
Inbound Call Center
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
Instant Retrieval
On-Demand Recording
Scheduled Recording
Screen Activity Recording
Video Call Recording

Training

Built-In Course Authoring
Built-in LMS
Learner Portal

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