Five9 Reviews & Ratings

Five9

4.0 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 2 Ratings

Total 4 out of 5 stars
ease 4.5 out of 5 stars
features 3.5 out of 5 stars
design 3.5 out of 5 stars
support 5 out of 5 stars

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What is RoloCRM?

We are excited to present a user-friendly application that streamlines the process of tracking your telecalling endeavors while boosting your team's efficiency. Your team members only need a smartphone and a SIM card to get started, whether they are working remotely or in an office setting. The application empowers you to assign leads and monitor their progress as if they were physically present with you! You can easily import leads from a CSV file or collect them from various sources including your website, Sulekha, Magicbricks, IndiaProperty, 99Acres, and Facebook. Our web-based platform allows for seamless uploading and assigning of leads in a single step. You can choose to distribute these leads evenly among your team or tailor the allocation to suit your specific needs. Featuring an intelligent dialer, your team can manage their daily calls effortlessly. When a potential customer expresses interest, RoloCRM equips you with effective tools to schedule appointments, track follow-ups, and send reminders, ensuring that every aspect necessary for lead management and conversion is covered. This all-encompassing solution guarantees that you remain organized and maintain control over your telecalling activities, ultimately leading to greater success. Additionally, the intuitive interface makes it easy for teams to collaborate and share insights, further enhancing overall effectiveness.

What is Five9?

For more than ten years, Five9 has dedicated itself entirely to developing cloud-based contact center software. It has established itself as a leader in the execution category within the Gartner Contact Center as a Service Magic Quadrant Leaders Quadrant. As a result of this recognition, Five9 has become the go-to choice for enterprise contact centers that require a trustworthy, secure, and scalable solution to meet their needs. This unwavering commitment to excellence has solidified Five9’s reputation in the industry.

Media

Media

Integrations Supported

AmplifAI
Botsplash
CallFinder
ChannelMix
ClearProcess
Dialogflow
Gong
Google Cloud Agent Assist
Logicbox
LumenVox Call Progress Analysis (CPA)
Meltano
Microsoft Dynamics 365
Microsoft Dynamics 365 Business Central
MindTouch
Outdoo AI
SmartBots
SpiceX
Verint EdgeVMS
Wink AI
boberdoo

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$100.00 per user per month
Inbound, Outbound, and Blended Dialer packages available

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Netmine Mobile Innovations

Date Founded

2018

Company Website

rolocrm.in/

Company Facts

Organization Name

Five9

Date Founded

2001

Company Location

United States

Company Website

go.five9.com/call-center-software

Categories and Features

CRM

Not specified

Sales Enablement

Not specified

Telemarketing

Not specified

Categories and Features

AI Dialers

Not specified

AI Voice Agents

Not specified

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Monitoring

Not specified

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Customer Engagement

Analytics
Communication Management
Feedback Collection
Live Chat

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis

Customer Service

Live Chat
Self Service Portal

Customer Success

Communication Management
Customer Engagement
Customer Lifecycle Management
Usage Tracking / Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Power Dialers

Not specified

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Sales Dialers

Not specified

Sales Enablement

Contact Management
Goals / Quota Management
Lead Management
Performance Management
Territory Management

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Telephony

Not specified

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