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What is Rooftop?

Rooftop combines email management software with collaboration features, offering a comprehensive solution for customer support, task management, and internal communication. This all-in-one platform serves as your ultimate resource for both internal and external interactions. Traditionally, email was designed for one-on-one messaging, lacking the organization required for effective teamwork. Discover how to enhance your team's email management skills, equipping them with the necessary tools to not only reply effectively but also collaborate on responses seamlessly. You can effortlessly monitor client interactions, time actions appropriately, and eliminate information silos by granting your team access to vital data. Rooftop empowers you to establish workflows and pipelines that facilitate the progression of projects and deals, while our collaborative tools enable task assignments, follow-up scheduling, and direct engagement among team members. Additionally, with Rooftop, your team will experience improved efficiency and communication, ultimately leading to better outcomes and enhanced productivity.

What is Hiver?

Hiver is a customer support platform designed for Gmail, enabling teams to work together on shared inboxes like orders@, services@, and support@. Seamlessly integrating with Gmail, it provides a simple and intuitive method for teams to manage customer email interactions effectively. This tool enhances collaboration among customer service teams and guarantees that inquiries are addressed quickly by the appropriate personnel. With a diverse user base of over 1500 organizations, including both established enterprises and innovative startups, Hiver supports renowned companies such as Flexport, Lonely Planet, and Upwork. Its versatility makes it a valuable asset for any team looking to streamline their email communication processes.

Media

Media

Integrations Supported

Integrations Supported

Aircall
Slack
Stackreaction
Workers by Delos
Wufoo
Zapier

API Availability

API Availability

Pricing Information

$17 per user per month
Free Trial Offered?

Pricing Information

$15 per user per month
- Hiver Lite ($15 per user per month)
- Hiver Pro ($39 per user per month)
- Hiver Elite ($59 per user per month)
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Rooftop

Company Location

Belgium

Company Website

www.getrooftop.io

Company Facts

Organization Name

Hiver

Date Founded

2011

Company Location

United States

Company Website

hiverhq.com

Categories and Features

Email Management

Not specified

Task Management

Not specified

Categories and Features

AI Customer Service

Not specified

Collaboration

Chat / Messaging
Project Management
Real Time Editing
Task Management

Customer Service

Email Management

Email Management

Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes

Help Desk

Incident Management
Knowledge Base
Live Chat
Real-time Chat

Issue Tracking

Not specified

Remote Work

Not specified

Task Management

Collaboration
Create Subtasks
Mobile Access
Progress Tracking
Reporting/Analytics
Task Board View
Task Tracking
To-Do List View

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