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What is Rooftop?

Rooftop combines email management software with collaboration features, offering a comprehensive solution for customer support, task management, and internal communication. This all-in-one platform serves as your ultimate resource for both internal and external interactions. Traditionally, email was designed for one-on-one messaging, lacking the organization required for effective teamwork. Discover how to enhance your team's email management skills, equipping them with the necessary tools to not only reply effectively but also collaborate on responses seamlessly. You can effortlessly monitor client interactions, time actions appropriately, and eliminate information silos by granting your team access to vital data. Rooftop empowers you to establish workflows and pipelines that facilitate the progression of projects and deals, while our collaborative tools enable task assignments, follow-up scheduling, and direct engagement among team members. Additionally, with Rooftop, your team will experience improved efficiency and communication, ultimately leading to better outcomes and enhanced productivity.

What is Keeping?

Keeping enables every member of your team to receive, respond to, and assign support emails directly from their personal mailbox. These support emails are systematically organized into a distinct section of your mailbox, ensuring they are separate from your regular emails. By delegating requests to specific teammates, you foster accountability and manage the distribution of tasks more effectively. Additionally, categorizing emails as open, closed, or pending allows for clear tracking of their status, ensuring that no requests slip through the cracks. You can also view your Shopify customer information within Keeping without having to exit Gmail. With advanced reporting features, you gain valuable insights into your team's customer response patterns. This includes monitoring first response times, assessing the volume of incoming requests, and evaluating how your team addresses them, ultimately enhancing your customer service strategy. Overall, Keeping streamlines the support process and improves team efficiency.

Media

Media

Integrations Supported

Gmail
Google Workspace
Shopify
Zapier

Integrations Supported

Gmail
Google Workspace
Shopify
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$17 per user per month
Free Trial Offered?
Free Version

Pricing Information

$8 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Rooftop

Company Location

Belgium

Company Website

www.getrooftop.io

Company Facts

Organization Name

Keeping

Date Founded

2019

Company Location

Brookyn, NY

Company Website

www.keeping.com

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Internal Communications

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Task Management

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

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