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What is Route?

Elevate the customer journey right to their doorstep by utilizing Route, which enables brands to effectively oversee their post-purchase experiences through features such as visual order tracking, package protection, and easy claim filing, complemented by the groundbreaking universal order history tool. In a landscape where e-commerce is increasingly prevalent, it is critical for brands to refine every aspect of the customer experience in order to secure a competitive advantage; however, many have yet to prioritize the optimization of the post-purchase phase. Route empowers brands to take control of their post-purchase workflows, starting from the moment a customer checks out until their order arrives, while simultaneously nurturing customer loyalty and transforming buyers into brand advocates. Customers have the convenience of opting for Route+ at checkout, which enhances their orders with package protection and allows for hassle-free refunds and reorders with a single click. This efficient approach greatly reduces the effort required from customers and leads to a more seamless claims experience, thereby enriching the overall shopping journey. By focusing on these enhancements, brands not only reinforce their relationships with customers but also create a community of loyal supporters who are likely to return for future purchases. Ultimately, investing in customer experience improvements is a strategic move that can yield long-term benefits for a brand's reputation and success.

What is Hantera_?

Hantera_ is the premier commerce operations platform for brands that understand the vital role of post-purchase experiences in building customer loyalty. After a purchase, customers shift their focus from shopping to eagerly awaiting confirmation, tracking updates, timely delivery, and assistance if issues arise. Hantera_ guarantees that all commitments are fulfilled by proactively identifying and resolving potential challenges before they develop into support requests, such as delays in delivery, stock discrepancies, refund issues, and unclear return policies. In cases where problems do occur, Hantera_ provides your team with detailed order information, insights into customer history, and customized recovery strategies that resonate with your brand, effectively turning obstacles into opportunities that highlight your dependability. Furthermore, Hantera_ merges your ERP, eCommerce, POS, and support systems into a unified structure, automating routine tasks while enhancing human decision-making through AI assistance rather than substituting it. By using Hantera_, you can anticipate fewer unmet expectations, quicker resolutions, and an improved rate of customer retention, which ultimately strengthens your business relationships. The integration of these systems not only streamlines operations but also allows brands to focus on delivering exceptional service. Embrace the transformative potential of seamless commerce operations and watch your brand thrive in a competitive landscape.

Media

Media

Integrations Supported

Shopify
AmmoReady
Appbrew
Flip
Magento
Prive
Rokt Catalog
ShipCalm
WooCommerce
Wufoo

Integrations Supported

Shopify
Avalara
Ingrid Delivery Platform
Inriver PIM
Microsoft Dynamics 365 Business Central
PayPal
Stripe
Zendesk
nShift

API Availability

API Availability

Pricing Information

Cost to Customer:1% of total cart
Cost to Merchant: Free
Free Version

Pricing Information

€1000/month

Supported Platforms

SaaS
iPhone
iPad

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Webinars
Online Training

Company Facts

Organization Name

Route

Date Founded

2018

Company Location

United States

Company Website

route.com/merchants/

Company Facts

Organization Name

Hantera AB

Date Founded

2023

Company Location

Sweden

Company Website

www.hantera.io

Categories and Features

Order Management

Order Tracking

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

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