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What is Route?

Elevate the customer journey right to their doorstep by utilizing Route, which enables brands to effectively oversee their post-purchase experiences through features such as visual order tracking, package protection, and easy claim filing, complemented by the groundbreaking universal order history tool. In a landscape where e-commerce is increasingly prevalent, it is critical for brands to refine every aspect of the customer experience in order to secure a competitive advantage; however, many have yet to prioritize the optimization of the post-purchase phase. Route empowers brands to take control of their post-purchase workflows, starting from the moment a customer checks out until their order arrives, while simultaneously nurturing customer loyalty and transforming buyers into brand advocates. Customers have the convenience of opting for Route+ at checkout, which enhances their orders with package protection and allows for hassle-free refunds and reorders with a single click. This efficient approach greatly reduces the effort required from customers and leads to a more seamless claims experience, thereby enriching the overall shopping journey. By focusing on these enhancements, brands not only reinforce their relationships with customers but also create a community of loyal supporters who are likely to return for future purchases. Ultimately, investing in customer experience improvements is a strategic move that can yield long-term benefits for a brand's reputation and success.

What is Pier39.ai?

An order confirmation page is attention a store has already earned and rarely uses. Pier39 AI fills that space with offers funded by advertisers and hands the shopper store credit when they act on one. That credit pulls first-time buyers back for a second order. Because advertisers pay for the placement, merchants keep revenue on each order without giving up margin or layering another discount onto their catalog. Store owners approve what runs and can shut out any category that competes with what they sell. Installation takes a few minutes on Shopify with no developer involved, and the platform also works with Wix, WooCommerce, Salesforce Commerce, Adobe Commerce, and Webflow. The network covers over 1,500 stores and more than 150 advertisers. Useful to DTC brands, ecommerce operators, and retention teams responsible for revenue per order and customer lifetime value.

Media

Media

No images available

Integrations Supported

Shopify
WooCommerce
AmmoReady
Appbrew
Flip
Magento
Prive
Rokt Catalog
ShipCalm
Wufoo

Integrations Supported

Shopify
WooCommerce
Adobe Commerce
Salesforce Agentforce Commerce
Webflow
Wix

API Availability

API Availability

Pricing Information

Cost to Customer:1% of total cart
Cost to Merchant: Free
Free Version

Pricing Information

Free
Free to install. Merchants earn revenue on every transaction.
Free Trial Offered?

Supported Platforms

SaaS
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Route

Date Founded

2018

Company Location

United States

Company Website

route.com/merchants/

Company Facts

Organization Name

Pier39 AI

Date Founded

2024

Company Location

United States

Company Website

pier39.ai

Categories and Features

Order Management

Order Tracking

Categories and Features

AI eCommerce

Not specified

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