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What is Rozper?

Transitioning to Rozper's cloud-based contact center is a seamless process that offers numerous benefits. Experience effortless integration combined with advanced features designed to improve customer engagement significantly. Implementing a contact center can greatly enhance customer satisfaction, streamline operational workflows, and enhance accessibility for customers. Clients gain better access through multiple communication channels, while agents enjoy increased productivity and more efficient workflows, supported by accurate data collection and analysis. By leveraging AI technology, our solution promotes tailored interactions with customers, which not only improves operational efficiency but also reduces costs through automation. Furthermore, our platform includes a secure login portal for managing employees, allowing you to identify top-performing agents and assign leads to them effectively, thereby increasing conversion rates and overall business performance. In addition, this comprehensive approach ensures that both customer and agent experiences are optimized for maximum effectiveness.

What is Avaya Experience Platform?

The Avaya Experience Platform delivers a comprehensive solution for customer interaction, skillfully integrating voice, video, chat, messaging, and other communication methods to create smooth exchanges across various channels. Aimed at enhancing the experiences of both clients and staff, it equips agents with instant access to customer data via a unified desktop interface, enabling them to provide tailored and effective assistance. This innovative platform streamlines the management of both incoming and outgoing interactions, ensuring that customers can engage through their preferred communication methods while equipping agents with vital resources to resolve issues efficiently. Through the integration of diverse communication channels and the use of advanced analytics, the Avaya Experience Platform empowers organizations to optimize their contact center operations and deliver exceptional customer service. Furthermore, its flexibility in adapting to evolving customer demands allows businesses to maintain a competitive edge in a fast-changing marketplace. With its focus on creating a seamless communication experience, the platform is positioned as a vital tool for modern organizations striving for excellence in customer engagement.

Media

Media

Integrations Supported

Avaya one-X Communicator
CROSS-CRM
Daisee
Dialogflow
Google Cloud Contact Center AI
LumenVox Automatic Speech Recognition (ASR)
Mindful
Nectar DXP
PBXDom
QEval
Sapling AI Writing Assistant
Servme
SmartBots
SmartSIP
Trestle
Vantage Point
Verint Workforce Engagement
Video RTC
Yellow.ai
eGain Virtual Assistant

Integrations Supported

Avaya one-X Communicator
CROSS-CRM
Daisee
Dialogflow
Google Cloud Contact Center AI
LumenVox Automatic Speech Recognition (ASR)
Mindful
Nectar DXP
PBXDom
QEval
Sapling AI Writing Assistant
Servme
SmartBots
SmartSIP
Trestle
Vantage Point
Verint Workforce Engagement
Video RTC
Yellow.ai
eGain Virtual Assistant

API Availability

Has API

API Availability

Has API

Pricing Information

$9.99 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Rozper

Date Founded

2011

Company Website

www.rozper.com

Company Facts

Organization Name

Avaya

Date Founded

2000

Company Location

United States

Company Website

www.avaya.com/en/products/experience-platform/

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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