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What is Ruckus SPoT?

Ruckus SPoT, also known as Smart Positioning Technology, is recognized as the pioneering cloud-based platform for location-based services (LBS) tailored for Smart Wi-Fi, giving both carriers and enterprises the chance to adopt a variety of value-added services that can considerably increase their profitability while enhancing the online experiences of users. The most recent version of this technology, referred to as Cloud Hosted SPoT 2.0, supports expansive real-time analytics, which allows for precise indoor positioning and efficient LBS applications. It provides users with essential tools for creating radio maps, fine-tuning specific locations, and effortlessly integrating with mobile applications to deliver contextually relevant services. Additionally, SPoT is equipped with sophisticated features like heat mapping, footfall analytics, and assessments of dwell time, all of which are critical for optimizing space utilization and promoting deeper customer engagement. This cutting-edge technology not only enables businesses to gain a clearer understanding of user behavior but also significantly enhances their capacity to craft customized experiences that cater to their customers' diverse needs. Furthermore, the insights derived from these analytics can lead to more informed decision-making, ultimately driving growth and fostering innovation within the industry.

What is Local Measure Engage?

Engage offers a uniquely tailored and outstanding experience by leveraging the capabilities of AWS and Generative AI. Traditional contact center systems, which are often cumbersome and outdated, can lead to excessive costs and inefficiencies. Local Measure's Engage For Amazon Connect is designed to meet the demands of today's consumers effectively. As a Contact Center as a Service, Engage takes care of all upgrades and enhancements, eliminating the need for costly agent licenses or complex hardware setups. Our pricing model based on consumption is flexible enough to suit businesses of various sizes. To successfully establish a brand, prioritizing customer needs is essential. Engage empowers agents with tools such as sentiment analysis and chatbots, allowing them to gain deeper insights into customer behavior and enhance user experience. Engage supports multiple communication channels, including Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat, LINE, and Web Chat, ensuring comprehensive customer engagement. This multi-channel approach not only streamlines interactions but also helps businesses connect with their audience in the ways that are most effective for them.

Media

Media

Integrations Supported

Amazon Connect
Apple Business Chat
Confluence
Facebook Messenger
HubSpot CRM
HubSpot Customer Platform
Instagram
Jira
LINE
Microsoft Teams
RaGaPa CaptiveXS
Salesforce
Shopify
WeChat
WhatsApp
X (Twitter)
Zendesk

Integrations Supported

Amazon Connect
Apple Business Chat
Confluence
Facebook Messenger
HubSpot CRM
HubSpot Customer Platform
Instagram
Jira
LINE
Microsoft Teams
RaGaPa CaptiveXS
Salesforce
Shopify
WeChat
WhatsApp
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RUCKUS Networks

Date Founded

2004

Company Location

United States

Company Website

support.ruckuswireless.com/products/74-ruckus-spot#f-product-facet=SPoT

Company Facts

Organization Name

Local Measure

Date Founded

2013

Company Location

Australia

Company Website

www.localmeasure.com

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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