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Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
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What is SAP Joule?

Joule revolutionizes your interactions with SAP business systems, ensuring each engagement is valuable and every task is optimized for efficiency. With its integrated AI copilot, you can accelerate workflows while obtaining comprehensive insights and executing tasks effortlessly within your SAP framework. You will receive immediate insights that draw from your business data, supplemented with pertinent context. Joule is unique as it is the only copilot that is intrinsically linked to your SAP business data. Enhance your business performance through tailored content generation designed for specific roles; for example, managers can quickly find information on employee compensation, developers can create app logic, data models, and testing scripts, while sourcing managers can easily produce requests for proposals. The system offers you the autonomy to determine when and how AI performs tasks, safeguarding your business's control over decisions, data privacy, and security. By adhering to UNESCO’s widely recognized ethical AI standards, Joule strengthens your AI governance, helping you avoid unnecessary expenses and data redundancy commonly associated with other copilots. This groundbreaking strategy not only improves operational productivity but also cultivates a more accountable and transparent corporate atmosphere, ultimately paving the way for long-term success. With Joule, your organization can thrive in an increasingly complex digital landscape.

What is Salesforce Agentforce?

The collaboration between humans and AI Agents leads to improved customer satisfaction. You can design and implement autonomous AI agents that provide continuous support to both your workforce and clients at any time. An Agentforce Agent functions independently as a specialized application, offering ongoing assistance to both employees and customers. These agents are equipped with the necessary business intelligence to execute tasks effectively in accordance with their assigned roles. Agentforce Service Agents engage with customers around the clock through various communication channels, utilizing natural language to facilitate interactions. They are adept at swiftly and accurately addressing inquiries, using reliable data to inform their responses. Setting up your Service Agent is quick and easy, thanks to pre-designed templates or customizable low-code options, and you can also implement stringent security measures while designating specific instances for human intervention. Agentforce Sales Development Representatives (SDRs) autonomously handle product inquiries, manage a variety of tasks, and coordinate meetings for your sales team. They deliver accurate responses based on your business's data while emphasizing an enhanced customer journey. This integration not only optimizes workflow but also allows your team to concentrate on more intricate issues, ultimately fostering a more innovative and efficient work environment. In doing so, your organization can achieve greater agility and responsiveness in meeting evolving customer needs.

Media

Media

Integrations Supported

Microsoft Copilot
SAP Agile Data Preparation
SAP BusinessObjects Business Intelligence
SAP Connected Depot
SAP EPPM
SAP Enable Now
SAP Internet of Things
SAP Landscape Transformation
SAP Logistics Business Network
SAP PowerDesigner
SAP Privacy Governance
SAP SuccessFactors Learning
SAP Sustainability Footprint Management

Integrations Supported

SalesWings
Salesforce Agentforce Health
Salesforce Agentforce Life Sciences
Salesforce Agentforce Net Zero
Salesforce Einstein
Salesforce Marketing Cloud Account Engagement
Salesforce Marketing Cloud Personalization

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

SAP

Date Founded

1972

Company Location

Germany

Company Website

www.sap.com/products/artificial-intelligence/ai-assistant.html

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/

Categories and Features

AI Copilots

Not specified

AI ERP

Not specified

Categories and Features

Agentic AI

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Customer Service

Not specified

AI Customer Success

Not specified

AI Employees

Not specified

AI Marketing Agents

Not specified

AI Sales Agents

Not specified

AI Sales Assistants

Not specified

AI Sales Tools

Not specified

AI SDR

Not specified

Customer Success

Not specified

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