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What is SMSPortal?

We infuse a personal touch into business communications, enabling you to tap into the potential of SMS for unmatched outreach and genuine interactions with customers. With easy API integration and cost-effective choices, we bridge the gap between you and your clientele effectively. Elevate customer engagement by adopting a programmatic approach or take advantage of our intuitive online customer portal. Crafting a scalable solution customized to your specific business requirements has never been easier. Utilize our API to devise the most efficient means of communication, establishing a flexible channel for customers to connect with you at any time and from anywhere. Our robust and user-friendly API setup simplifies the process of developing the ideal solution while ensuring adaptability. We handle all the intricate details, allowing you to build meaningful dialogues on your clients’ preferred platforms, all through a single, unified interface. Engage customers with tailored messages that can be dispatched at any moment, boasting an impressive 98% read rate, which is a testament to their effectiveness. Equip your clients to interact quickly and easily using memorable 5-digit numbers, ensuring a smooth communication experience. Ultimately, the pathway to fostering stronger customer relationships is merely a message away, leading to lasting loyalty and satisfaction. Enhanced communication leads to better interactions, and the benefits will be felt across your organization.

What is Medallia Concierge?

Medallia Concierge, previously known as Zingle, offers a sophisticated messaging platform that leverages text and in-app communication to enhance the experiences of both customers and employees, ultimately fostering brand loyalty. By engaging customers with tailored interactions, you can cultivate loyalty and satisfaction. Utilizing AI-driven personalized offers can significantly boost your sales efforts. Additionally, you can uncover valuable insights that promote operational efficiency. Implementing personalized two-way messaging allows you to cater to customer preferences and requirements in real-time. This proactive communication strategy encourages feedback through various channels, including SMS, web chat, and social media platforms like Facebook Messenger. By monitoring interactions as they happen, you can identify areas for enhancement and adapt accordingly. Furthermore, Medallia's integration with leading CRM systems and customer service applications ensures a seamless flow of information. With advanced segmentation capabilities, businesses can also tailor their services to meet the unique needs of different customer groups, fostering a distinct brand identity. This holistic approach not only strengthens customer relationships but also drives long-term success.

Media

Media

Integrations Supported

Convert Pro
ConvertPlus
Facebook
Hapi
Nekton.ai

Integrations Supported

Convert Pro
ConvertPlus
Facebook
Hapi
Nekton.ai

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$179 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SMSPortal

Date Founded

2002

Company Location

South Africa

Company Website

smsportal.com

Company Facts

Organization Name

Medallia

Date Founded

2001

Company Location

United States

Company Website

www.medallia.com/products/concierge/

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Hospitality Property Management

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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