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What is Salesforce Agentforce Automotive?

Agentforce Automotive is Salesforce’s AI-first CRM platform tailored to the unique needs of the automotive industry. Previously known as Automotive Cloud, it connects driver, vehicle, sales, and service data within a unified ecosystem. The platform delivers a comprehensive view of each driver’s lifecycle, from initial purchase through ongoing service and renewal. AI agents provide proactive alerts, intelligent recommendations, and actionable insights directly in the flow of work. Sales and service teams can quickly access context-rich data to resolve issues and strengthen customer relationships. Automotive Cloud simplifies the management of leases, warranties, claims, and dealership interactions. Personalized engagement tools enable immersive experiences that extend beyond the showroom. Integrated automation reduces administrative workload and boosts employee productivity. With Data 360, organizations can harmonize driver and vehicle profiles that evolve over time. MuleSoft connectors integrate critical automotive systems and legacy applications. Marketing Cloud and Commerce Cloud extend personalized campaigns and digital storefront experiences. Agentforce Automotive enables OEMs and dealers to deliver connected, data-driven experiences that drive loyalty, revenue growth, and operational excellence.

What is PBS DMS?

We provide customized solutions designed specifically for the distinct requirements of individual dealerships and automotive groups of all sizes. Our cutting-edge dealer software enhances operational efficiency, strengthens customer relationships, drives growth, and ensures consistency. Become part of the vast network of dealerships across North America that trust PBS Systems to help them thrive in the ever-evolving automotive landscape and achieve sustainable success.

Media

Media

Integrations Supported

Collate
Salesforce

Integrations Supported

DealerVault
ImEX Online
MakeMySummary
Numa
Spyne
TEXT2DRIVE
Tire Trax
eCredit Complete

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Please Contact Reach Out

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/automotive/cloud/

Company Facts

Organization Name

PBS Systems

Date Founded

1988

Company Location

Canada

Company Website

www.pbssystems.com

Categories and Features

Automotive CRM

Not specified

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Contact Database
Customer Database
Document Management
F&I Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Website Integration

Automotive CRM

Call Logging
Contact Management
Customer Support
Inventory Management
Quotes / Proposals
Service Department Management

Dealership Management

Accounting
Auto Dealerships
Contact Database
Customer Database
Document Management
Equipment Dealerships
F&I Management
Financing Management
Form Printing
Lease Management
Online Inventory
Parts Management
Powersports Dealerships
RV Dealerships
Service Department
Website Integration

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