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What is Salesforce Agentforce Communications?

Agentforce Communications is Salesforce’s industry-specific AI CRM platform built to support the evolving needs of communications and telecom providers. Previously known as Communications Cloud, it delivers a comprehensive digital BSS suite that connects commerce, service, and revenue operations. The platform simplifies complex middle-office functions with prebuilt applications tailored to telecom business models. AI-powered agents automate customer service interactions, including billing inquiries, order tracking, and account updates. Predictive analytics provide churn insights and recommended actions to protect revenue and improve customer retention. The Enterprise Product Catalog supports sophisticated product modeling, version control, and lifecycle management. Integrated industry CPQ capabilities streamline the product-to-cash journey across direct and partner sales channels. The communications-specific data model reduces customization requirements and speeds time to value. Guided workflows and intelligent service consoles improve efficiency for service representatives. Integration with third-party BSS and OSS systems ensures interoperability across telecom environments. Automation and AI reduce IT complexity while enhancing agility. Agentforce Communications helps providers scale operations, improve customer satisfaction, and drive sustainable revenue growth in a competitive market.

What is Salesforce Agentforce?

The collaboration between humans and AI Agents leads to improved customer satisfaction. You can design and implement autonomous AI agents that provide continuous support to both your workforce and clients at any time. An Agentforce Agent functions independently as a specialized application, offering ongoing assistance to both employees and customers. These agents are equipped with the necessary business intelligence to execute tasks effectively in accordance with their assigned roles. Agentforce Service Agents engage with customers around the clock through various communication channels, utilizing natural language to facilitate interactions. They are adept at swiftly and accurately addressing inquiries, using reliable data to inform their responses. Setting up your Service Agent is quick and easy, thanks to pre-designed templates or customizable low-code options, and you can also implement stringent security measures while designating specific instances for human intervention. Agentforce Sales Development Representatives (SDRs) autonomously handle product inquiries, manage a variety of tasks, and coordinate meetings for your sales team. They deliver accurate responses based on your business's data while emphasizing an enhanced customer journey. This integration not only optimizes workflow but also allows your team to concentrate on more intricate issues, ultimately fostering a more innovative and efficient work environment. In doing so, your organization can achieve greater agility and responsiveness in meeting evolving customer needs.

Media

Media

Integrations Supported

Salesforce
11x
Aurascape
ClickLearn
CollectXpert
DDS
Gearset
Journeys
LaunchBrightly
Outdoo AI
Propel
Salesforce AgentExchange
Salesforce Agentforce Commerce
Salesforce Agentforce Life Sciences
Salesforce Agentforce Marketing
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
Salesforce Einstein
Salesforce Marketing Cloud Account Engagement
Salesforce Marketing Cloud Personalization

Integrations Supported

Salesforce
11x
Aurascape
ClickLearn
CollectXpert
DDS
Gearset
Journeys
LaunchBrightly
Outdoo AI
Propel
Salesforce AgentExchange
Salesforce Agentforce Commerce
Salesforce Agentforce Life Sciences
Salesforce Agentforce Marketing
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
Salesforce Einstein
Salesforce Marketing Cloud Account Engagement
Salesforce Marketing Cloud Personalization

API Availability

Has API

API Availability

Has API

Pricing Information

$325 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/communications/cloud/

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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