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What is Salesforce Agentforce Energy & Utilities?

Agentforce Energy & Utilities is Salesforce’s AI-first CRM solution designed specifically for energy and utility companies navigating a rapidly changing industry landscape. Previously known as Energy & Utilities Cloud, it integrates customer, asset, billing, and operational data into one connected ecosystem. The platform combines predictive and generative AI with automation to drive efficiency across sales, service, and field operations. Smart Utility Contact Center capabilities provide agents with real-time account insights, usage data, and personalized next-best actions. Industry-specific CPQ tools support advanced quoting for residential, commercial, multi-site, and commodity-based services. Order management and guided selling simplify complex product configurations and customer onboarding. The built-in Energy & Utilities Data Model ensures seamless management of sales, service, work orders, and asset tracking. Consumer Clean Energy Program Management helps organizations oversee conservation programs and accelerate sustainability goals. Field workforce productivity tools improve scheduling, labor optimization, and incident management. Integration with Data 360 activates unified customer and asset data across applications. Tableau and business intelligence solutions transform operational data into actionable insights. Agentforce Energy & Utilities enables providers to enhance customer experiences, optimize cost-to-serve, and lead the energy transition with confidence.

What is Siemens Energy Manager?

Leverage sophisticated energy management software to enhance the efficiency of your data. Our powerful, cloud-based solution enables you to manage your energy and utility resources effortlessly, with the potential to reduce costs by 20% or more for your business. With detailed analytics on energy usage, our utility management system allows you to assess the success of your energy-saving initiatives. Discover actionable tactics for cost savings, improved sustainability, tracking carbon emissions, and comparing your energy performance with similar organizations. All aspects of energy consumption and related activities can be viewed through a single, user-friendly dashboard that reveals trends, expenditures, and utility usage. By visualizing not only your current performance but also your future goals, you develop a thorough understanding of your energy environment. Additionally, enhance your operational efficiency with our import tools, automated bill processing, interval data tracking, and EDI services, which seamlessly integrate billing data into your energy management dashboard for a more streamlined experience. This integration allows you to concentrate on reaching your energy objectives without the distraction of cumbersome administrative duties. Ultimately, this holistic approach empowers your organization to make informed decisions that promote greater energy efficiency and sustainability.

Media

Media

Integrations Supported

CloudHub
Salesforce
Salesforce Data 360
Slack
Tableau

Integrations Supported

API Availability

API Availability

Pricing Information

$275 per month
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/energy-utilities/cloud/

Company Facts

Organization Name

Siemens

Date Founded

1847

Company Location

Germany

Company Website

www.assetmanagement.siemens.com/products/energy-manager

Categories and Features

Categories and Features

Energy Management

Benchmarking
Bill Audit
Bill Database
Bill Importing
Budgeting & Forecasting
Compliance Management
Cost / Use Reporting
Energy Price Analysis
Greenhouse Gas Tracking
Meter Tracking
Weather Normalization

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