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What is Salesforce Agentforce Field Service?

Agentforce Field Service is an AI-native field service management solution built to help organizations scale confidently and operate with precision. It transforms traditional field operations by combining human expertise with intelligent digital labor. Customer, asset, and workforce data are unified on one platform, enabling complete visibility across service lifecycles. Autonomous scheduling automates appointment booking, maintenance planning, and last-minute adjustments without manual intervention. Technicians benefit from an offline-first mobile application that provides access to work orders, asset histories, and guided workflows even without connectivity. Voice-enabled data capture and dynamic forms accelerate documentation and reduce administrative burdens. Dispatch teams use intelligent routing and resource optimization tools to assign the right technician based on skillset, availability, and location. Asset monitoring and predictive service capabilities shift operations from reactive fixes to proactive performance management. Real-time analytics dashboards surface performance metrics, capacity planning insights, and AI-powered recommendations. Visual Remote Assistant enhances first-time fix rates by enabling live expert guidance without requiring on-site visits. Integrated revenue tools also support upsell opportunities directly in the field. With its unified AI foundation, Agentforce Field Service helps organizations improve productivity, reduce costs, increase asset uptime, and deliver exceptional customer experiences.

What is Kepla-FSM?

Kepla-FSM is a tailored software solution aimed at field service management, enabling equipment service teams to streamline their operations with a focus on individual machines. Each machine is equipped with an extensive record that encompasses details like make, model, serial number, warranty information, owner data, and its current location, as well as a service history that monitors the equipment's movement between various sites and owners. This software is packed with numerous features, including scheduling and dispatching, customer mapping, management of service contracts, preventive maintenance planning, quoting, service reporting, customer signatures, and invoicing options. Moreover, technicians benefit from an Android app that allows them to access these capabilities while on the move. The software's equipment-focused workflow is especially advantageous for sectors such as HVAC and refrigeration services, lab and medical equipment maintenance, industrial equipment repair, and appliance repair. Kepla-FSM also offers adaptable flat monthly subscription plans, which range from Solo to Enterprise, ensuring that every feature is accessible across all tiers without any setup fees or hidden costs. This user-friendly pricing strategy empowers businesses, regardless of their size, to efficiently oversee their service operations without the concern of rising expenses. By prioritizing clarity and accessibility, Kepla-FSM positions itself as a valuable resource in the field service management landscape.

Media

Media

Integrations Supported

Adobe Real-Time CDP
Atlas
Augmentir
Collate
Fin
Flosum
Metazoa Monarch
Neuron7
Salesforce
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
VSight Workflow

Integrations Supported

API Availability

API Availability

Pricing Information

$75.00 per user per month
Billed annually
Free Trial Offered?

Pricing Information

$89/month
Flat monthly plans start at $89 per month. Plans range from Solo to Enterprise; every feature is included on every plan, with no setup fees or add-ons.

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
Windows
Mac
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/service/field-service-management/

Company Facts

Organization Name

KeplaCloud

Date Founded

2026

Company Location

United States

Company Website

keplacloud.com/kepla-fsm

Categories and Features

Field Service Management

Contact Database
Contract Management
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch

Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Scheduling
Service History Tracking
Work Order Management

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