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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is Hg Mercury CRM?

Revolutionize your healthcare marketing approach with a cutting-edge CRM that guarantees your outreach is both meaningful and relevant. Design captivating campaigns that effectively engage the right audience exactly when they are most inclined to respond. Discover invaluable insights that can aid in developing successful strategies to boost engagement, build trust, and encourage healthy behaviors. Gain a clear understanding of the competitive environment and strategically position yourself in the market. Leverage the vast repository of American consumer healthcare data to obtain detailed, real-time intelligence, enabling you to direct your efforts efficiently by service line and make well-informed choices regarding your marketing expenditures. By accurately identifying consumers who may be at risk for health problems and predicting your patients' future healthcare needs, you can create powerful, data-driven strategies that facilitate timely interventions and preventive care measures. Furthermore, streamline your resources by focusing on those most likely to benefit from your offerings, leading to considerable savings in both time and costs. This strategic approach not only maximizes the impact of your marketing initiatives but also contributes to improved health outcomes for your audience, ultimately creating a cycle of better service delivery and patient satisfaction. Emphasizing a proactive marketing strategy fosters a healthier community overall.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Salesforce
Salesforce Agentforce

Integrations Supported

AmplifAI
Bridger Insight XG
Connect the Doc
Lexis Advance Quicklaw
Lexis Omni
Lexis PSL
Nexis Data+
Nexis Diligence
Nexis Social Analytics
ProvenExpert.com
Repuso
VerifyRX
Visualfiles

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

Mercury Healthcare

Date Founded

1995

Company Location

United States

Company Website

partners.healthgrades.com/healthcare-crm/

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

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