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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is Pieces Connect?

Piecesâ„¢ Connect is an innovative cloud-based case management platform aimed at helping organizations effectively address the social, economic, and behavioral determinants of health. This advanced solution creates a seamless connection between healthcare providers and community organizations focused on supporting vulnerable populations, guaranteeing that individuals receive vital assistance that extends beyond conventional medical treatment. The platform adopts a comprehensive perspective on community health, featuring a robust system for coordinating care for those requiring social services. Users can easily input, manage, and track information related to clients or patients who utilize these essential services. As a ready-to-implement solution, our team will facilitate the establishment of your community network, alongside providing training and continuous support for your personnel. Piecesâ„¢ Connect is customizable to fit your specific needs, ensuring that you have access to crucial information without unnecessary complications. Recognizing the diverse skill levels within your team, we have crafted an intuitive and user-friendly interface that encourages widespread adoption. By integrating Piecesâ„¢ Connect, organizations can significantly improve their service delivery and achieve better outcomes for the populations they serve while fostering collaboration among various stakeholders. Ultimately, this platform is designed to empower communities and create lasting positive change in public health.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

Pieces Predict

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Not specified

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

Pieces Technologies

Date Founded

2015

Company Location

United States

Company Website

piecestech.com/product/pieces-connect/

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

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