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What is Salesforce Feedback Management?

Seamlessly integrate your feedback mechanisms with Salesforce by linking survey outcomes to any Salesforce object. Efficiently tackle customer issues by automatically initiating follow-ups with the appropriate individual or team based on specific survey responses. By embedding Salesforce data, such as case numbers or service representative names, you can enhance the personalization of your surveys and make them more relevant to each respondent. Elevate the leading customer service platform by leveraging valuable insights gathered from feedback. Create Lifecycle Maps that illustrate diverse customer journeys, allowing you to customize each path by identifying critical interaction points where feedback is essential and linking specific surveys to those moments. Engage customers effectively by conducting surveys immediately after service interactions, which ensures the collection of accurate and timely feedback. With Salesforce Feedback Management, you have the ability to reach customers through various channels, including email, SMS, post-chat, WhatsApp, Facebook, third-party websites, and in-app surveys, thereby optimizing your feedback collection strategy. This comprehensive approach guarantees that you stay closely aligned with your customers' evolving needs and preferences as they arise, fostering stronger relationships over time. Monitoring customer sentiment in real-time will enable proactive adjustments to your services and enhance overall satisfaction.

What is RateNow?

RateNow is a cloud-based solution tailored for overseeing experiences and collecting feedback from various stakeholders including customers, patients, passengers, and employees. It allows organizations to disseminate surveys through a variety of channels such as SMS, WhatsApp, email, web pop-ups, QR codes, phone calls, and interactive kiosks. The feedback gathered is organized into intuitive dashboards that present key performance indicators like NPS, CSAT, and CES, along with features for segmentation, reporting, and automated notifications. Moreover, its case management tools enable teams to handle negative feedback more efficiently, while AI-enhanced text analysis helps categorize comments based on sentiment and themes. Users also benefit from a mobile app that provides immediate access to insights, comments, and alerts, and the platform supports CRM data integration via a REST API or CSV uploads. The service operates on a subscription model billed monthly, with a minimum commitment of 12 months required for terminal usage. By optimizing the feedback collection and evaluation process, RateNow seeks to empower organizations to enhance their engagement and response strategies significantly. This comprehensive approach ensures that organizations can adapt to feedback in real-time, fostering a culture of continuous improvement.

Media

Media

No images available

Integrations Supported

Facebook
Salesforce

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

$300 per 1,000 responses
Free Trial Offered?

Pricing Information

For terminal-based deployments, RateNow provides a fully managed service for a monthly fee that includes device rental, setup and configuration, its data analysis and management platform, support, maintenance, and guaranteed operation. The minimum contract is 12 months, and pricing is tailored to each project.

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Company Location

United States

Company Website

www.salesforce.com/products/platform/products/feedback-management/

Company Facts

Organization Name

RateNow

Date Founded

2014

Company Location

Spain

Company Website

www.ratenow.cx/

Categories and Features

Customer Feedback

Not specified

Categories and Features

Customer Experience

Not specified

Customer Feedback

Not specified

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