Ratings and Reviews 2 Ratings

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Ratings and Reviews 94 Ratings

Total
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support

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What is Samdock?

Samdock is an advanced customer relationship management tool designed specifically for small enterprises. Its user-friendly and straightforward interface enhances usability, making it accessible for everyone. By organizing and optimizing your sales processes and customer interactions, it ensures efficiency and effectiveness in managing client relationships. This powerful tool is essential for businesses looking to grow and improve their customer engagement strategy.

What is Lime Connect?

Lime Connect stands as the premier software for automating customer messaging and support in Germany. Central to this platform is the Message Center, which serves as a unified inbox for various messaging channels, including website chat, WhatsApp, and Facebook Messenger. Within this hub, users can efficiently manage messages utilizing advanced features like message templates, real-time translations, and the ability to share files. Additionally, Lime Connect offers a robust website messenger that seamlessly integrates with company websites. This live chat functionality allows customers the flexibility to engage in conversations immediately or pick up where they left off later, mimicking the experience of popular messaging applications. For more intricate questions or product demonstrations, Lime Connect enables agents to effortlessly transition from a chat to a video call through a single click, facilitating screen sharing and enhancing the interaction. This capability allows businesses to personally assist website visitors throughout their purchasing journey, thereby reinforcing customer loyalty. Furthermore, Lime Connect's AI Automation Hub allows for the integration of self-learning chatbots powered by GTP-4, along with intelligent FAQ pages and dynamic contact forms, streamlining customer support processes. With its development and hosting based in Germany, Lime Connect ensures that all customer communications adhere to GDPR regulations, providing a trustworthy solution for businesses seeking compliance. This commitment to privacy and security further solidifies Lime Connect's reputation as a leader in customer communication technology.

Media

Media

Integrations Supported

KonnectzIT
Zapier

Integrations Supported

BigCommerce
Borlabs Cookie
Box
Campaign Monitor
Capsule
Cloudflare
Facebook Messenger
GitHub
Help Scout
Highrise
HubSpot CRM
HubSpot Customer Platform
Jira
Mailchimp
Qualimero
Threema Work
Zendesk
Zendesk Sell

API Availability

Has API

API Availability

Has API

Pricing Information

€19
Yearly Plan: 19€ (first user), 10€ (additional users).
Monthly Plan 22€ (first user), 12€ (additional users).
Free Trial Offered?

Pricing Information

$87.00 per month
Pro: $87.00 per month
Flex: on request
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Samdock

Date Founded

2018

Company Location

Germany

Company Website

www.samdock.com

Company Facts

Organization Name

Lime Connect (formerly Userlike)

Date Founded

2011

Company Location

Germany

Company Website

connect.lime-technologies.com/en/

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Lead Management
Sales Pipeline Management
Search / Filter
Segmentation

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Lead Scoring
Marketing Automation Integration
Mobile Access
Segmentation
Task Management

Lead Capture

Dashboard
Data Extraction
Lead Distribution
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Scoring

Lead Generation

Contact Import/Export
Lead Capture
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management

Lead Management

Activity Tracking
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Source Tracking

Lead Nurturing

Lead Capture
Lead Notifications
Lead Scoring
Lead Segmentation
Personalization
Pipeline Management

Categories and Features

Chatbot

Human Takeover
Machine Learning
Ready-made Templates
Reporting / Analytics

Conversational Marketing

Chatbot
Human Handover
Mobile Messaging
Multi-Channel Communication
Video Chat

Customer Communications Management

Chat / Messaging
Email Distribution
Multi-Channel Communications
Personalization
Template Management
Video Content

Customer Engagement

Analytics
Communication Management
Feedback Collection
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management
Trend Analysis

Customer Satisfaction

Analytics
Feedback Collection
Survey Management

Customer Service

Live Chat
Performance Metrics
Self Service Portal
Social Media Integration
Surveys & Feedback

Help Desk

Alerts / Escalation
Automated Routing
Email Integration
Knowledge Base
Live Chat
Multi-Channel Communication
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

Lead Capture

Lead Nurturing

Lead Generation

Lead Capture
Lead Database Integration
Lead Nurturing

Lead Nurturing

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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