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Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is eGain Cobrowse?
Envision the advantages of having an agent communicate with your customer over the phone while they explore your website. This direct interaction would enable the agent to provide assistance in shopping, resolving issues, completing online forms, or executing a range of transactions effortlessly. Cobrowsing software emerges as the perfect solution for this need. This cutting-edge tool empowers your customer service and contact center agents to deliver highly personalized digital support tailored to online customers. It encourages valuable, collaborative, and instantaneous assistance. By offering help exactly when it’s needed, your business can turn visitors, prospects, and customers into devoted, long-term clients. Moreover, the capability to engage in simultaneous cobrowsing sessions allows both phone and chat agents to significantly enhance the customer experience, making the interaction more vibrant. Additionally, it facilitates real-time collaboration between the agent and the customer in filling out forms, while also providing the ability to emphasize specific areas of a form or webpage for improved clarity and comprehension, thereby further enriching the overall customer experience in a meaningful way.
What is Samesurf?
Experience the lightning-fast capability of cobrowsing rich content without any installation requirements. Samesurf facilitates immediate deployment with no coding necessary, ensuring a seamless transition for users. Whether accessed via mobile or desktop, individuals can partake in an interactive cobrowsing experience. Share high-definition media in real-time, eliminating delays or degradation in quality, which significantly enhances communication. Control can be fluidly transferred on the same page, negating the need to take over the user's desktop, thus ensuring a truly collaborative experience. Features like single tab sharing, redaction, and field blocking effectively protect sensitive information. Samesurf can be effortlessly integrated into any website, app, or user interface, showcasing its versatility. This innovative platform is backed by five patents specifically related to co-browsing technology, underscoring its uniqueness. Sales and support teams can engage with clients and prospects in real-time, nurturing essential connections. Instantly initiate or join meetings and webinars using any standard web browser, removing the barriers of additional software. Our groundbreaking cobrowse platform adds visual context to online interactions, making it exceptionally user-friendly. Deliver engaging presentations and demonstrations from any device with ease, sidestepping the typical pitfalls of traditional screen sharing. With Samesurf, every aspect of your online collaboration can be elevated, creating a more captivating experience for all participants involved. Furthermore, this tool empowers users to connect more efficiently and effectively than ever before.
What is Feederloop?
Feederloop enables the integration of video chat, screen sharing, and co-browsing directly into your website. This platform facilitates immediate video interactions with users on your site, eliminating the necessity for extra software or downloads.
Feederloop is particularly effective for enhancing customer support, onboarding experiences, and sales interactions. By using this tool, businesses can deliver an almost face-to-face experience to everyone visiting their website or web application.
Additionally, Feederloop can seamlessly integrate with all leading chat platforms or operate independently as a widget on your site, offering flexibility to suit various user needs.
Integrations Supported
Amazon Connect
Apple Business Chat
Avaya Cloud Office
Chatra
Cisco AnyConnect
Cornerstone LMS
Drift
Gist
Google Business Messages
Intercom
Integrations Supported
Amazon Connect
Apple Business Chat
Avaya Cloud Office
Chatra
Cisco AnyConnect
Cornerstone LMS
Drift
Gist
Google Business Messages
Intercom
Integrations Supported
Amazon Connect
Apple Business Chat
Avaya Cloud Office
Chatra
Cisco AnyConnect
Cornerstone LMS
Drift
Gist
Google Business Messages
Intercom
API Availability
Has API
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$10 per month
Free Trial Offered?
Free Version
Pricing Information
$20/month/user
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
eGain
Date Founded
1997
Company Location
United States
Company Website
www.egain.com/products/cobrowse/
Company Facts
Organization Name
Samesurf
Date Founded
2009
Company Location
United States
Company Website
www.samesurf.com
Company Facts
Organization Name
Feederloop
Date Founded
2021
Company Location
South Africa
Company Website
www.feederloop.com
Categories and Features
Categories and Features
Categories and Features
Session Replay
Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation
Video Conferencing
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard