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What is Sayint?

Sayint plays a crucial role in pinpointing vital action items by adeptly capturing and transforming customer interactions into actionable insights. Stakeholders can utilize this information to improve, automate, or innovate essential business processes. In contrast to the common industry practice of analyzing merely 2-3% of conversations, Sayint allows organizations to evaluate every interaction comprehensively. Furthermore, the platform alerts appropriate teams to potential risks and compliance violations, which significantly reduces the likelihood of facing penalties. As a result, the documentation and verification of compliance are made far more efficient. By monitoring key performance metrics such as Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and Customer Effort Score (CES) according to industry standards, and by enabling a thorough analysis of customer journeys across various data sources, Sayint employs a holistic approach to boost customer engagement and operational effectiveness. This cohesive strategy not only equips organizations to make informed, data-driven choices but also strengthens their relationships with customers, ultimately leading to enhanced customer loyalty and satisfaction. The emphasis on comprehensive interaction analysis positions Sayint as a transformative tool in the realm of customer relationship management.

What is Quvu?

Quvu is an innovative contact center management system that operates entirely in the cloud. Designed with a self-built technology, it enables businesses to revolutionize their customer interaction processes, assess performance metrics, and enhance agent efficiency. Catering to call centers of various scales, Quvu integrates features such as Predictive and Preview dialing, an advanced iQ wallboard, customizable real-time statistics, and compliance with Ofcom and TPS regulations, among other smart functionalities. Its user-friendly web interface allows users to manage operations effortlessly from any web browser, making it a versatile solution. Quvu not only helps you connect with more customers and conduct effective market research but also plays a crucial role in fostering customer loyalty, while delivering insights that are instrumental in optimizing overall performance. As a result, adopting Quvu can significantly elevate your operational capabilities and drive business growth.

Media

Media

Integrations Supported

Salesforce
Sisense
Sugar Sell
Zoho CRM

Integrations Supported

Salesforce
Sisense
Sugar Sell
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$60 per month
Free Trial Offered?
Free Version

Pricing Information

£99
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sayint

Date Founded

2017

Company Location

India

Company Website

www.sayint.ai

Company Facts

Organization Name

Pebbletree Ltd

Date Founded

2005

Company Location

United Kingdom

Company Website

quvu.co.uk

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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