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What is Scal-e?

Scale-e is a dynamic platform designed to gather essential insights regarding consumer interactions with various brands. We refine and convert customer data from multiple sources while ensuring effective privacy management, allowing us to create unified customer profiles for both B2C and B2B sectors. This capability enables us to orchestrate seamless omnichannel customer experiences and implement targeted marketing or loyalty initiatives. Additionally, we leverage customer insights to reduce the expenses associated with acquiring and retaining customers, ultimately enhancing overall business performance. By focusing on these aspects, Scale-e positions itself as a valuable tool for brands seeking to optimize their customer engagement strategies.

What is CrowdTwist?

Cultivate meaningful relationships with your most important clients by implementing loyalty and reward programs specifically tailored to their needs. The Oracle CrowdTwist Loyalty and Engagement platform not only enhances your profitability but also fortifies customer connections and improves retention rates. By collecting data from every customer interaction, you can develop a detailed 360-degree profile that facilitates personalized communication and offerings. It's essential to nurture customer loyalty by providing consistent loyalty experiences across all platforms, whether they are in-person or online. Utilize actionable insights gathered from customer interactions across a variety of channels to strengthen these relationships further. Move past simple transactions by involving customers through gamification, which will help you understand their motivations and purchasing behaviors more deeply. This comprehensive strategy will not only increase customer satisfaction but will also foster enduring loyalty and advocacy for your brand, ultimately creating a community of dedicated supporters. By prioritizing these relationships, you pave the way for sustained growth and success in a competitive landscape.

Media

Media

Integrations Supported

Aircall
Emarsys
Google Analytics
HubSpot CRM
HubSpot Customer Platform
IBM Cognos Analytics
LeadsBridge
Odoo
Qlik Application Automation
Tessi

Integrations Supported

Bazaarvoice
Facebook
Instagram
Oracle Cloud CX
Oracle Digital Assistant
Salesforce
X (Twitter)
dotdigital Engagement Cloud

API Availability

Has API

API Availability

Pricing Information

3000

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Scal-e

Date Founded

2007

Company Location

France

Company Website

scal-e.com

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/cx/marketing/customer-loyalty/

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Retention

Not specified

Categories and Features

Customer Loyalty

CRM
Customer Activity Tracking
Member Portal
Membership Management
No-Card Loyalty System
Rewards Management

Customer Retention

Not specified

Loyalty Management

Not specified

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