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What is Scale GenAI Platform?

Create, assess, and enhance Generative AI applications that reveal the potential within your data. With our top-tier machine learning expertise, innovative testing and evaluation framework, and sophisticated retrieval augmented-generation (RAG) systems, we enable you to fine-tune large language model performance tailored to your specific industry requirements. Our comprehensive solution oversees the complete machine learning lifecycle, merging advanced technology with exceptional operational practices to assist teams in producing superior datasets, as the quality of data directly influences the efficacy of AI solutions. By prioritizing data quality, we empower organizations to harness AI's full capabilities and drive impactful results.

What is Halosight?

Businesses of all sizes leverage Halosight AI and NLP to improve support outcomes and analyze help desk data signals more effectively. By revealing essential support metrics, they can enhance operational productivity simultaneously. This strategy opens up pathways for innovation, as customers choose Halosight to realize positive support outcomes through insights derived from previously overlooked service cloud data. The essence of innovation lies in fully utilizing the information contained within tickets and case histories. Halosight's clients tap into AI and NLP to discover new opportunities. When support agents are equipped with crucial insights, information evolves into actionable strategies. This empowers them to tackle problems proactively, rather than simply reacting to issues as they occur. Long, cumbersome lists of case reasons become a thing of the past due to Halosight's automation, which efficiently categorizes cases to improve routing and workflow. Furthermore, the platform allows for the identification of new support signals that boost case deflection, enhance knowledge management, and increase agent productivity. By integrating seamlessly through the Salesforce App Exchange, Halosight becomes an integral part of the Salesforce ecosystem, rather than just an additional feature. This holistic approach nurtures a culture of ongoing enhancement in customer support, ultimately leading to better user experiences and satisfaction.

Media

Media

Integrations Supported

Amazon S3
Azure Blob Storage
Azure Marketplace
Claude
Claude Duet
Claude for Legal
Coral
Diffgram Data Labeling
Google Cloud Storage
Google Docs
OpenAI
Pilot
Unremot

Integrations Supported

Salesforce
Salesforce Agentforce Service
Zendesk

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$2,500 per month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Scale AI

Date Founded

2016

Company Location

United States

Company Website

scale.com

Company Facts

Organization Name

Halosight

Company Location

United States

Company Website

www.halosight.com

Categories and Features

AI Development

Not specified

Artificial Intelligence

For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation

Data Annotation

Not specified

Generative AI

Not specified

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Templates
Visualization

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Parsing
Part-of-Speech Tagging
Sentence Segmentation

Categories and Features

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