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What is ScalePad Cognition360?

ScalePad Cognition360 transforms ticket data from ConnectWise PSA into valuable and predictive business intelligence specifically designed for managed service providers. With a robust selection of more than 130 interactive reports and benchmarks, it uncovers essential insights regarding profitability, technician efficiency, ticket patterns, project results, agreement renewals, and other critical metrics. By employing a dedicated data warehouse for its reporting functions, Cognition360 alleviates the burden on production systems, enabling users to explore historical trends and simulate various "what-if" scenarios. The integration of cutting-edge machine learning and AI technology further refines predictive analytics, allowing MSP executives and virtual CIOs to identify capacity constraints, discover hidden cost elements, evaluate client profitability, and pinpoint operational challenges, which can ultimately enhance profitability by 10–15%. Additionally, for those utilizing ConnectWise Manage, the integration is effortless, requiring minimal configuration while leveraging existing Power BI licenses for seamless report visualization and analysis. This innovative solution not only simplifies the reporting process but also delivers actionable insights that can significantly influence strategic business planning. As a result, organizations can make informed decisions that lead to improved operational efficiency and competitive advantage in the market.

What is BrightGauge?

Founded in 2011, BrightGauge, a product of ConnectWise, was developed to fill a significant void in the small to medium-sized IT services sector. It offers an enhanced method for clients to retrieve data and oversee their operations more effectively. With BrightGauge Software, users can showcase all their business metrics in a unified interface through the use of gauges, dashboards, and client reports. Currently, over 1,800 businesses around the globe utilize BrightGauge. The software seamlessly integrates with a variety of popular business tools, including ConnectWise, Continuum, Webroot, QuickBooks, Datto, IT Glue, Zendesk, Harvest, and Smileback, making it a versatile choice for many organizations. This broad compatibility ensures that users can streamline their workflows and improve their overall business performance.

Media

Media

Integrations Supported

ConnectWise PSA

Integrations Supported

ConnectWise PSA
Backup Radar
Basecamp
CloudRadial
ConnectWise Automate
ConnectWise CPQ
CrewHu
Digital.ai Continuum
Jamf Now
MyGlue
N-able N‑central
Network Glue
N‑able N-sight RMM
PostgreSQL
Salesforce
ServiceNow
SmileBack
bvoip
e-automate

API Availability

API Availability

Pricing Information

$449 per month

Pricing Information

$283 per month
Enterprise: $393 / Month
Enterprise +: $553 / Month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Webinars

Company Facts

Organization Name

ScalePad

Date Founded

2015

Company Location

Canada

Company Website

www.scalepad.com/cognition360/

Company Facts

Organization Name

ConnectWise

Date Founded

2011

Company Location

United States

Company Website

www.connectwise.com/platform/business-management/brightgauge

Categories and Features

Business Intelligence

Not specified

MSP

Not specified

Categories and Features

Business Performance Management

Ad Hoc Reports
Dashboard
Key Performance Indicators
Scorecarding

Dashboard

Data Source Integrations
Functions / Calculations
KPIs
Private Dashboards
Public Dashboards
Scorecards

Data Visualization

Analytics
Dashboard Creation
Filtered Views

Reporting

Customizable Dashboard
Data Source Connectors
Email Reports
Forecasting
Scheduled / Automated Reports

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