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What is ScalePad Cognition360?

ScalePad Cognition360 transforms ticket data from ConnectWise PSA into valuable and predictive business intelligence specifically designed for managed service providers. With a robust selection of more than 130 interactive reports and benchmarks, it uncovers essential insights regarding profitability, technician efficiency, ticket patterns, project results, agreement renewals, and other critical metrics. By employing a dedicated data warehouse for its reporting functions, Cognition360 alleviates the burden on production systems, enabling users to explore historical trends and simulate various "what-if" scenarios. The integration of cutting-edge machine learning and AI technology further refines predictive analytics, allowing MSP executives and virtual CIOs to identify capacity constraints, discover hidden cost elements, evaluate client profitability, and pinpoint operational challenges, which can ultimately enhance profitability by 10–15%. Additionally, for those utilizing ConnectWise Manage, the integration is effortless, requiring minimal configuration while leveraging existing Power BI licenses for seamless report visualization and analysis. This innovative solution not only simplifies the reporting process but also delivers actionable insights that can significantly influence strategic business planning. As a result, organizations can make informed decisions that lead to improved operational efficiency and competitive advantage in the market.

What is ConnectWise BCDR?

Dependable backup, disaster recovery, and recovery services are essential for any business. A cost-efficient and integrated backup and disaster recovery (BDR) solution can significantly reduce the risk of downtime and interruptions. ConnectWise BCDR (previously known as ConnectWise Recover) streamlines critical processes and offers specialized assistance for various environments and workloads. By implementing trustworthy backup and disaster recovery strategies, you can foster confidence and enhance your business partnerships. When your client's data is compromised, time becomes a crucial factor—every moment matters. With BCDR in place, you can prevent downtime and disruptions for your clients through our robust backup and disaster recovery (BDR) offerings. Backed by automation and our round-the-clock NOC services, BCDR not only safeguards your client’s data but also helps maintain your professional reputation, ensuring ongoing success in your business endeavors. By prioritizing reliable solutions, you position yourself as a dependable partner in a competitive market.

Media

Media

Integrations Supported

ConnectWise PSA
Microsoft Power BI
ScalePad

Integrations Supported

Asio by ConnectWise
IBM Cloud

API Availability

API Availability

Pricing Information

$449 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

ScalePad

Date Founded

2015

Company Location

Canada

Company Website

www.scalepad.com/cognition360/

Company Facts

Organization Name

ConnectWise

Date Founded

1982

Company Location

United States

Company Website

www.connectwise.com/platform/unified-management/bcdr

Categories and Features

Business Intelligence

Not specified

MSP

Not specified

Categories and Features

Backup

Continuous Backup

Business Continuity

Continuous Backup

Disaster Recovery

Administration Policies
Encryption

SaaS Backup

Not specified

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