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What is Screendesk?

Screendesk is a comprehensive video support solution built for customer service and technical support teams, enabling them to resolve tickets faster and more efficiently. The platform allows support teams to instantly record screens and initiate video calls, without the need for any downloads, and integrates directly with helpdesk software like Zendesk and Freshdesk. Screendesk provides automatic technical data capture, AI-driven analysis to detect patterns, and live screen sharing for real-time troubleshooting. With features such as secure sharing, a video library for easy access to common issue recordings, and customizable branding, the platform enhances both team productivity and customer satisfaction. Video editing tools, including annotations and trimming capabilities, further ensure efficient communication.

What is Fast Screen Recorder?

Fast Screen Recorder is a versatile tool designed to capture your screen activities, whether you're participating in online meetings, attending video classes, creating self-tutorials, playing games, and much more. Key features of FastPCTools Fast Screen Recorder encompass several essential options: For starters, it provides three distinct recording modes—Full Screen, Window, and Custom—allowing users to tailor their recordings to their specific needs. Moreover, audio recording capabilities enable users to capture sound from the system, the microphone, or both simultaneously. Additionally, customizable hotkeys facilitate effortless control over the recording process, allowing users to start, stop, and pause with just one keystroke. Another handy feature is the built-in timer, which helps users set a specific duration for their recordings, ensuring they capture videos of the desired length. Furthermore, the tool allows for various customizable settings, giving users the flexibility to adjust video quality, frame rate, and other parameters according to their preferences. Lastly, FastPCTools provides reliable customer support to assist users in resolving any issues they may face while using the software, ensuring a smooth experience overall.

Media

No images available

Media

Integrations Supported

Freshchat
Freshdesk
Help Scout
Intercom
Zendesk

Integrations Supported

Freshchat
Freshdesk
Help Scout
Intercom
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$8/month/user
Free Trial Offered?
Free Version

Pricing Information

$19.90
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Screendesk

Date Founded

2022

Company Location

United Kingdom

Company Website

screendesk.io

Company Facts

Organization Name

FastPCTools Software

Date Founded

2013

Company Location

India

Company Website

fastpctools.com/fast-screen-recorder/

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Categories and Features

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

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