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What is Screendesk?

Screendesk is a comprehensive video support solution built for customer service and technical support teams, enabling them to resolve tickets faster and more efficiently. The platform allows support teams to instantly record screens and initiate video calls, without the need for any downloads, and integrates directly with helpdesk software like Zendesk and Freshdesk. Screendesk provides automatic technical data capture, AI-driven analysis to detect patterns, and live screen sharing for real-time troubleshooting. With features such as secure sharing, a video library for easy access to common issue recordings, and customizable branding, the platform enhances both team productivity and customer satisfaction. Video editing tools, including annotations and trimming capabilities, further ensure efficient communication.

What is Filmage Screen?

Filmage Screen is a powerful video toolkit tailored for macOS users, enabling screen recording, audio capture, video editing, and format conversion with ease. This all-in-one software transforms the process of screen recording by integrating a premium screen recorder, a user-friendly audio capture tool, a flexible video editor, a handy video converter, and a GIF maker, allowing creators to generate impressive video content. Users can easily record their Mac’s screen by choosing specific areas or windows, and can also capture iOS screens via Wi-Fi or USB connections. Moreover, the application boasts an array of editing capabilities, such as adding text boxes, drawings, shapes, and subtitles, which provide a high level of video personalization. It further supports a wide range of conversion formats, enabling users to convert videos into more than 30 formats, including MP4, MOV, AVI, WMV, MKV, FLV, 3GP, and MPEG, while also allowing for quick exports as animated GIFs. Whether you are an experienced professional or just starting out, Filmage Screen equips you with all the essential tools needed to realize your creative ideas effectively. With its intuitive interface and robust features, it streamlines the video creation process, making it accessible for everyone.

Media

No images available

Media

Integrations Supported

Freshchat
Freshdesk
Help Scout
Intercom
Zendesk

Integrations Supported

Freshchat
Freshdesk
Help Scout
Intercom
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$8/month/user
Free Trial Offered?
Free Version

Pricing Information

$29.99
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Screendesk

Date Founded

2022

Company Location

United Kingdom

Company Website

screendesk.io

Company Facts

Organization Name

Filmage Pro

Company Website

filmagepro.com

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Categories and Features

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Video Editing

3D Video Editing
Audio Tools
Brand Overlay
Collaboration
Media Library
Social Sharing
Speed Adjustment
Split / Merge
Supports HD Resolution
Text Overlay
Video Capture
Video Stabilization

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