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What is Screendesk?

Screendesk is a comprehensive video support solution built for customer service and technical support teams, enabling them to resolve tickets faster and more efficiently. The platform allows support teams to instantly record screens and initiate video calls, without the need for any downloads, and integrates directly with helpdesk software like Zendesk and Freshdesk. Screendesk provides automatic technical data capture, AI-driven analysis to detect patterns, and live screen sharing for real-time troubleshooting. With features such as secure sharing, a video library for easy access to common issue recordings, and customizable branding, the platform enhances both team productivity and customer satisfaction. Video editing tools, including annotations and trimming capabilities, further ensure efficient communication.

What is Fluvid?

Fluvid is an innovative online platform designed for capturing screens and recording videos, which significantly improves interactions among community members, customers, and team members via dynamic video communications. It effectively addresses the difficulties often encountered in written exchanges such as emails or texts by providing a versatile solution for screen and video recording. Users can effortlessly tap into their Fluvid video library and share their recordings directly from Android devices, enabling seamless sharing on the go. Moreover, Fluvid has launched an exclusive app for Mac Desktop users, ensuring all functionalities, including drawing tools and editing features, are readily accessible just like on other devices. With its intuitive interface, Fluvid simplifies the process of expressing intricate concepts through visual means, making communication more engaging. This comprehensive approach to video interaction positions Fluvid as a valuable asset in modern communication.

Media

No images available

Media

Integrations Supported

Freshchat
Freshdesk
Google Chrome
Help Scout
Intercom
Zendesk

Integrations Supported

Freshchat
Freshdesk
Google Chrome
Help Scout
Intercom
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$8/month/user
Free Trial Offered?
Free Version

Pricing Information

$9 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Screendesk

Date Founded

2022

Company Location

United Kingdom

Company Website

screendesk.io

Company Facts

Organization Name

Fluvid

Date Founded

2020

Company Location

India

Company Website

fluvid.com

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Categories and Features

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Video Making

Animation
Collaboration Tools
Customizable Branding
Drag & Drop
Media Library
Privacy Options
Social Sharing
Templates
Text Overlay
Text to Video
Video Capture
Voice-Over

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