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What is Screendesk?

Screendesk is a comprehensive video support solution built for customer service and technical support teams, enabling them to resolve tickets faster and more efficiently. The platform allows support teams to instantly record screens and initiate video calls, without the need for any downloads, and integrates directly with helpdesk software like Zendesk and Freshdesk. Screendesk provides automatic technical data capture, AI-driven analysis to detect patterns, and live screen sharing for real-time troubleshooting. With features such as secure sharing, a video library for easy access to common issue recordings, and customizable branding, the platform enhances both team productivity and customer satisfaction. Video editing tools, including annotations and trimming capabilities, further ensure efficient communication.

What is Loom?

Loom is an AI-enhanced video communication platform that allows individuals and teams to record, edit, share, and manage asynchronous video messages. Users can capture their screen and camera together or separately through Loom’s desktop software, mobile applications, or Chrome extension. Videos can be distributed with a simple link or embedded directly into the collaboration, productivity, sales, support, and development tools teams already use. Built-in editing capabilities allow creators to trim recordings, stitch clips together, add custom backgrounds, and insert text, arrows, boxes, and other annotations. Collaboration tools let viewers leave comments, emoji reactions, assigned tasks, and calls to action directly alongside the video. Loom also generates transcripts and closed captions, with multilingual support intended to improve communication across global and distributed teams. AI features can convert recordings into written content, documentation, standard operating procedures, and other reusable work outputs. For software development workflows, Loom can create populated Jira issues from recorded bug reports while collecting technical details such as browser information, operating system data, console errors, and network activity. Integrations with applications such as Slack, Google Workspace, Salesforce, Figma, and Jira allow recordings to fit into existing workplace processes. Enterprise customers can manage access and governance through SSO, SCIM, privacy settings, custom data retention rules, video libraries, and viewer insights. Loom is used across sales, engineering, design, marketing, product management, customer support, education, and other teams that need to explain ideas visually without scheduling additional meetings.

Media

No images available

Media

Integrations Supported

Intercom
Zendesk
Freshchat

Integrations Supported

Intercom
Zendesk
Acadle
Along
Clientish
Dock
Dropbox
FAQPRIME
Haystack
Headway
Indent
Kipwise
Max
Nuclino
Popupular
Productboard
Pronto
SocialCrowd
Tettra

API Availability

API Availability

Pricing Information

$8/month/user
Free Version
Free Trial Offered?

Pricing Information

$0 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Screendesk

Date Founded

2022

Company Location

United Kingdom

Company Website

screendesk.io

Company Facts

Organization Name

Atlassian

Date Founded

2002

Company Location

Australia

Company Website

loom.com

Categories and Features

Remote Support

Not specified

Screen Recording

Not specified

Categories and Features

Screen Recording

Audio Capture
Collaboration Tools
File Sharing
Screen Capture
Video Editing
YouTube Uploading

Video Email

Not specified

Video Making

Collaboration Tools
Customizable Branding
Media Library
Video Capture

Video Recording

Not specified

Visual Feedback

Not specified

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