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What is Screendesk?

Screendesk is a comprehensive video support solution built for customer service and technical support teams, enabling them to resolve tickets faster and more efficiently. The platform allows support teams to instantly record screens and initiate video calls, without the need for any downloads, and integrates directly with helpdesk software like Zendesk and Freshdesk. Screendesk provides automatic technical data capture, AI-driven analysis to detect patterns, and live screen sharing for real-time troubleshooting. With features such as secure sharing, a video library for easy access to common issue recordings, and customizable branding, the platform enhances both team productivity and customer satisfaction. Video editing tools, including annotations and trimming capabilities, further ensure efficient communication.

What is Miuros?

Miuros revolutionizes your data into actionable insights through AI-powered analytics, quality assurance, and automation specifically designed for growing customer service teams worldwide. With a wealth of customer service data available, we are committed to helping you unlock its maximum potential. The Miuros Intelligence Suite allows you to swiftly tackle intricate inquiries, improve customer interactions, and enhance operational effectiveness. Our flexible dashboards provide managers with the tools to make informed and unbiased decisions autonomously based on data. Moreover, our quality assurance solution is dedicated to empowering agents by identifying opportunities for their development and advancement. For more seasoned customer service teams, we present an AI-driven assistant that utilizes machine learning to automate routine tasks, enabling your team to concentrate on more complex challenges. In addition, our customer service data suite integrates effortlessly with platforms such as Zendesk, Freshdesk, Salesforce Service Cloud, and Help Scout, guaranteeing a comprehensive view of your customer service operations. We take care of implementing your customer service data suite, freeing your IT department from involvement, so you can devote your attention to what really counts—improving service quality and ensuring customer satisfaction. Ultimately, Miuros is here to transform your customer service experience into one that is not only efficient but also remarkably effective.

Media

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Media

Integrations Supported

Freshdesk
Help Scout
Intercom
Zendesk
Freshchat

Integrations Supported

Freshdesk
Help Scout
Intercom
Zendesk
Dixa
Helpshift
Salesforce Agentforce Service

API Availability

API Availability

Pricing Information

$8/month/user
Free Version
Free Trial Offered?

Pricing Information

€20 per month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Screendesk

Date Founded

2022

Company Location

United Kingdom

Company Website

screendesk.io

Company Facts

Organization Name

Miuros

Date Founded

2016

Company Location

France

Company Website

miuros.com

Categories and Features

Remote Support

Not specified

Screen Recording

Not specified

Categories and Features

Data Analysis

Data Visualization
Predictive Analytics
Text Analytics

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