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Ratings and Reviews 0 Ratings

Total
ease
features
design
support

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What is Screendesk?

Screendesk is a comprehensive video support solution built for customer service and technical support teams, enabling them to resolve tickets faster and more efficiently. The platform allows support teams to instantly record screens and initiate video calls, without the need for any downloads, and integrates directly with helpdesk software like Zendesk and Freshdesk. Screendesk provides automatic technical data capture, AI-driven analysis to detect patterns, and live screen sharing for real-time troubleshooting. With features such as secure sharing, a video library for easy access to common issue recordings, and customizable branding, the platform enhances both team productivity and customer satisfaction. Video editing tools, including annotations and trimming capabilities, further ensure efficient communication.

What is Monosnap?

Monosnap is a multifunctional screenshot application compatible with both Mac and PC, allowing users to capture images, record videos, and effortlessly upload files to the cloud. With a single click, users can take screenshots and share them alongside videos, significantly improving productivity and communication while working from home. This application offers the flexibility to capture the entire screen, select specific areas, or target individual windows, ensuring precise results while leveraging hotkeys for greater efficiency. Users can emphasize crucial information and safeguard sensitive data with the innovative Blur Tool. Moreover, the application allows for exporting work to external editors or utilizing a convenient drag-and-drop feature. Monosnap also offers its own cloud storage as well as the ability to integrate with other platforms your team may already use. For those needing advanced functionalities, we provide customized solutions that feature secure integrations and comprehensive management tools tailored to your organization's needs. By optimizing communication workflows with Monosnap, you can dedicate more time to your design projects, removing unnecessary steps in your workflow! Additionally, the Resnap feature allows users to open and modify images within the Monosnap editor directly from their browser, which simplifies the process of creating visual proofs for bug reports and enhances customer satisfaction by providing clear visual instructions. This ease of use and functionality truly makes Monosnap an essential tool for professionals aiming to elevate their collaborative efforts.

Media

No images available

Media

Integrations Supported

Amazon S3
Box
DigitalOcean
Dropbox
Evernote
Facebook
Freshchat
Freshdesk
Google Drive
Help Scout
Intercom
X (Twitter)
YouTube
Zendesk
Zoom

Integrations Supported

Amazon S3
Box
DigitalOcean
Dropbox
Evernote
Facebook
Freshchat
Freshdesk
Google Drive
Help Scout
Intercom
X (Twitter)
YouTube
Zendesk
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

$8/month/user
Free Trial Offered?
Free Version

Pricing Information

$2.50 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Screendesk

Date Founded

2022

Company Location

United Kingdom

Company Website

screendesk.io

Company Facts

Organization Name

Monosnap Inc

Date Founded

2012

Company Website

monosnap.com

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Categories and Features

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

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