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What is Screendesk?

Screendesk is a comprehensive video support solution built for customer service and technical support teams, enabling them to resolve tickets faster and more efficiently. The platform allows support teams to instantly record screens and initiate video calls, without the need for any downloads, and integrates directly with helpdesk software like Zendesk and Freshdesk. Screendesk provides automatic technical data capture, AI-driven analysis to detect patterns, and live screen sharing for real-time troubleshooting. With features such as secure sharing, a video library for easy access to common issue recordings, and customizable branding, the platform enhances both team productivity and customer satisfaction. Video editing tools, including annotations and trimming capabilities, further ensure efficient communication.

What is Opivv?

Opivv is an innovative online platform specifically crafted for screen recording and video messaging, serving both individual users and teams alike. It enables users to effortlessly capture their entire screen, a specific application window, or a browser tab, while integrating webcam and microphone audio, and then share a playback link that can be accessed directly through a web browser. Viewers can engage by leaving timestamped comments and can also respond with their own videos, allowing for a rich interactive experience; at the same time, content creators gain valuable insights into viewer engagement, enabling them to monitor the performance of their videos. To enhance editing capabilities, a built-in browser editor offers functionalities such as trimming and cutting, and video-request links allow users to submit recordings without the need for account creation. Opivv is equipped with a Chrome extension and is compatible with various Chromium-based browsers, thereby reaching a broader audience. Furthermore, it features collaborative workspaces for teams, personalized share-link domains, branding customization options, AI-generated transcripts and summaries, as well as privacy and expiry controls for shared links. Users also have the ability to import videos from other compatible recording platforms. This multifunctional tool proves invaluable for asynchronous explanations, collecting feedback, conducting training sessions, engaging with customers, and can even serve as an alternative for specific routine meetings, significantly improving communication and collaboration among users. Its extensive features make it a highly versatile resource for enhancing digital interactions.

Media

No images available

Media

Integrations Supported

Freshdesk
Help Scout
Intercom
Zendesk

Integrations Supported

Awesome Screenshot
Cap
ChatGPT
Claude
Claude Code
Cursor
Dropbox
Google Drive
Loom
Microsoft OneDrive
Model Context Protocol (MCP)
ScreenPal
Screencastify
Tella
Vidyard
Zight

API Availability

API Availability

Has API

Pricing Information

$8/month/user
Free Version
Free Trial Offered?

Pricing Information

$5/month
The Free plan costs $0. Pro costs $5/month or $48/year; new monthly subscriptions include a 7-day free trial, followed by $2.50 for the first month. Team costs $12/seat/month with a two-seat minimum and includes a 7-day free trial. Trials require a payment card. Prices are in USD; taxes may apply.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Chromebook

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Screendesk

Date Founded

2022

Company Location

United Kingdom

Company Website

screendesk.io

Company Facts

Organization Name

Opivv

Company Website

opivv.com

Categories and Features

Remote Support

Not specified

Screen Recording

Not specified

Categories and Features

Screen Recording

Not specified

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