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What is Screendesk?

Screendesk is a comprehensive video support solution built for customer service and technical support teams, enabling them to resolve tickets faster and more efficiently. The platform allows support teams to instantly record screens and initiate video calls, without the need for any downloads, and integrates directly with helpdesk software like Zendesk and Freshdesk. Screendesk provides automatic technical data capture, AI-driven analysis to detect patterns, and live screen sharing for real-time troubleshooting. With features such as secure sharing, a video library for easy access to common issue recordings, and customizable branding, the platform enhances both team productivity and customer satisfaction. Video editing tools, including annotations and trimming capabilities, further ensure efficient communication.

What is Record?

Record serves as the ultimate solution for gathering, examining, and resolving user-related concerns. This suite of tools is tailored specifically for teams that interact with customers as well as research and development departments. With its efficient design, Record addresses user issues swiftly, often within minutes, and depends primarily on a streamlined tier-1 support system to deliver results. Its effectiveness ensures that teams can focus on more complex challenges while maintaining high customer satisfaction.

Media

No images available

Media

Integrations Supported

Intercom
Zendesk
Freshchat
Freshdesk
Help Scout

Integrations Supported

Intercom
Zendesk
monday AI work platform

API Availability

API Availability

Pricing Information

$8/month/user
Free Version
Free Trial Offered?

Pricing Information

$0
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Screendesk

Date Founded

2022

Company Location

United Kingdom

Company Website

screendesk.io

Company Facts

Organization Name

Record

Date Founded

2022

Company Location

Israel

Company Website

torecord.it

Categories and Features

Remote Support

Not specified

Screen Recording

Not specified

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Screen Sharing
Session Recording

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