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What is Screendesk?

Screendesk is a comprehensive video support solution built for customer service and technical support teams, enabling them to resolve tickets faster and more efficiently. The platform allows support teams to instantly record screens and initiate video calls, without the need for any downloads, and integrates directly with helpdesk software like Zendesk and Freshdesk. Screendesk provides automatic technical data capture, AI-driven analysis to detect patterns, and live screen sharing for real-time troubleshooting. With features such as secure sharing, a video library for easy access to common issue recordings, and customizable branding, the platform enhances both team productivity and customer satisfaction. Video editing tools, including annotations and trimming capabilities, further ensure efficient communication.

What is Recordit?

Recordit is an ultra-fast, easy-to-use screen recording tool perfect for professionals in various fields. It enables users to capture videos, sound, and webcam footage with just a click, offering a seamless experience for recording any screen area in formats like MP3, MP4, and GIF. Recordit’s advanced features, such as mouse effects, on-screen drawing, and custom resolution recording, allow for an enhanced recording experience. Additionally, the software offers customizable hotkeys for instant control and a Screenshot Feature to capture high-quality images in PNG or JPG format, making it a comprehensive tool for all your screen recording and content creation needs.

Media

No images available

Media

Integrations Supported

Freshchat
Freshdesk
Help Scout
Intercom
Zendesk

Integrations Supported

API Availability

API Availability

Pricing Information

$8/month/user
Free Version
Free Trial Offered?

Pricing Information

$9.95/year/device
Record up to 4K quality / Unlimited record time / Export without watermark
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Screendesk

Date Founded

2022

Company Location

United Kingdom

Company Website

screendesk.io

Company Facts

Organization Name

Micromatrix Technology Limited

Date Founded

2022

Company Location

Hong Kong

Company Website

www.swyshare.com/recordit/

Categories and Features

Remote Support

Not specified

Screen Recording

Not specified

Categories and Features

Screen Recording

Annotations / Drawing
Audio Capture
Screen Capture
Video Editing

Video Recording

Not specified

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