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What is Screendesk?

Screendesk is a comprehensive video support solution built for customer service and technical support teams, enabling them to resolve tickets faster and more efficiently. The platform allows support teams to instantly record screens and initiate video calls, without the need for any downloads, and integrates directly with helpdesk software like Zendesk and Freshdesk. Screendesk provides automatic technical data capture, AI-driven analysis to detect patterns, and live screen sharing for real-time troubleshooting. With features such as secure sharing, a video library for easy access to common issue recordings, and customizable branding, the platform enhances both team productivity and customer satisfaction. Video editing tools, including annotations and trimming capabilities, further ensure efficient communication.

What is Screen Story?

Effortlessly produce stunning screen recordings with this intuitive tool, perfect for creating demos, tutorials, and educational videos. It also allows for the creation of gifs and promotional clips, making it a favorite among individual creators and dynamic businesses alike. No prior video editing skills are necessary, as the tool handles the editing process automatically, ensuring high-quality results every time. Additionally, the cursor animation mimics a hand-drawn style, enhancing the visual appeal of your recordings. Utilizing Newton's physics, Screen Story generates AutoZoom animations automatically, making your videos more captivating while significantly reducing production time. The integration of motion blur adds a smooth finish to your final product. Choose from an extensive selection of backgrounds to align with your brand's aesthetic. You can easily record your screen and select from various export formats, including gif, mp4, 60 FPS, and 4K. Furthermore, you have the option to remove the cursor from your videos or customize it to the Screen Story style for mobile demos, providing versatility in your presentations. This tool not only simplifies video creation but also enhances the overall quality and engagement factor of your content.

Media

No images available

Media

Integrations Supported

Freshchat
Freshdesk
Help Scout
Intercom
Zendesk

Integrations Supported

API Availability

API Availability

Pricing Information

$8/month/user
Free Version
Free Trial Offered?

Pricing Information

$89 / $189 one-time payment

Supported Platforms

SaaS

Supported Platforms

Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Screendesk

Date Founded

2022

Company Location

United Kingdom

Company Website

screendesk.io

Company Facts

Organization Name

Screen Story

Company Website

www.screenstory.io

Categories and Features

Remote Support

Not specified

Screen Recording

Not specified

Categories and Features

AI Video Editors

Not specified

Screen Recording

Backup
Screen Capture
Video Editing

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