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What is Screendesk?

Screendesk is a comprehensive video support solution built for customer service and technical support teams, enabling them to resolve tickets faster and more efficiently. The platform allows support teams to instantly record screens and initiate video calls, without the need for any downloads, and integrates directly with helpdesk software like Zendesk and Freshdesk. Screendesk provides automatic technical data capture, AI-driven analysis to detect patterns, and live screen sharing for real-time troubleshooting. With features such as secure sharing, a video library for easy access to common issue recordings, and customizable branding, the platform enhances both team productivity and customer satisfaction. Video editing tools, including annotations and trimming capabilities, further ensure efficient communication.

What is Screen Studio?

Screen Studio is an advanced screen recording application that empowers users to create engaging videos effortlessly. It features automatic zoom functionality to accentuate crucial actions, fluid cursor animations, and the ability to adjust cursor size after recording. Users can record video from various sources, including webcams, microphones, system audio, and iOS devices through a USB connection. The software comes with user-friendly editing tools, which allow for drag-and-drop zooming on the timeline, in addition to trimming, cutting, and speeding up segments of the video. Users can also customize the visual elements of their videos, with options for background changes, spacing adjustments, shadows, and insets. To facilitate sharing, it provides export settings optimized for online platforms and social media, along with shareable links, supporting video exports in resolutions up to 4K at 60fps or as compressed GIFs. In addition, features such as motion blur for smoother transitions, the ability to record and display keyboard shortcuts, and options for exporting in multiple formats greatly enhance the overall user experience. Ultimately, Screen Studio is an exceptional resource for anyone aiming to elevate their video production capabilities. With its comprehensive suite of features, it caters to both novice and seasoned creators alike, making video content creation accessible and efficient.

Media

No images available

Media

Integrations Supported

Freshchat
Freshdesk
Help Scout
Intercom
Zendesk

Integrations Supported

Freshchat
Freshdesk
Help Scout
Intercom
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$8/month/user
Free Trial Offered?
Free Version

Pricing Information

$9 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Screendesk

Date Founded

2022

Company Location

United Kingdom

Company Website

screendesk.io

Company Facts

Organization Name

Screen Studio

Company Location

Poland

Company Website

screen.studio/

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Categories and Features

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

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