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What is Screendesk?

Screendesk is a comprehensive video support solution built for customer service and technical support teams, enabling them to resolve tickets faster and more efficiently. The platform allows support teams to instantly record screens and initiate video calls, without the need for any downloads, and integrates directly with helpdesk software like Zendesk and Freshdesk. Screendesk provides automatic technical data capture, AI-driven analysis to detect patterns, and live screen sharing for real-time troubleshooting. With features such as secure sharing, a video library for easy access to common issue recordings, and customizable branding, the platform enhances both team productivity and customer satisfaction. Video editing tools, including annotations and trimming capabilities, further ensure efficient communication.

What is ScreenBuddy?

ScreenBuddy combines screen recording and editing for software teams, educators, marketers and founders creating tutorials, product demos and walkthroughs. It runs on Windows 10/11 x64 and Apple silicon Macs with macOS 12 or later. Intel Macs are not supported. Record a display, window or selected region with optional webcam, microphone and supported system audio. Refine the recording with automatic zoom, callout bubbles, smooth cursor effects, backgrounds, trim and speed controls, pen markup, blur and solid covers, locally generated captions and 3D camera moves. Audio availability and optional enhancements vary by platform and capture source. Finish with a local MP4 or GIF export, or upload the completed video to an unlisted link that viewers can open in a browser. Editing can continue during export. Capture, editing, caption transcription and local exports process media on the device. Sharing uploads only the finished video selected by the user; sign-in, subscription verification, updates and optional model downloads need the internet. Recording and editing are free. A subscription unlocks exports and shareable links for USD $10/month or USD $60/year ($5/month with annual billing), with updates included while subscribed. Cancel any time. Previously purchased lifetime licenses continue to work.

Media

No images available

Media

No images available

Integrations Supported

Freshchat
Freshdesk
Help Scout
Intercom
Zendesk

Integrations Supported

API Availability

API Availability

Pricing Information

$8/month/user
Free Version
Free Trial Offered?

Pricing Information

$5/month (billed $60/year)
Record and edit free. Exports and shareable links require a subscription: USD $10/month or USD $60/year ($5/month billed annually). Includes unlimited local MP4 and GIF exports, shareable links, Windows and macOS access, and updates while the subscription is active. Cancel any time. Previously purchased lifetime licenses keep working.
Free Version

Supported Platforms

SaaS

Supported Platforms

Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Screendesk

Date Founded

2022

Company Location

United Kingdom

Company Website

screendesk.io

Company Facts

Organization Name

ScreenBuddy

Date Founded

2026

Company Location

Canada

Company Website

screenbuddy.xyz

Categories and Features

Remote Support

Not specified

Screen Recording

Not specified

Categories and Features

Screen Recording

Annotations / Drawing
Audio Capture
Screen Capture
Speech-to-Text
Video Editing

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