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What is Scuba?

Scuba facilitates widespread self-service analytics, accommodating a diverse range of professionals, including product managers, business unit leaders, chief experience officers, data scientists, business analysts, and IT staff, all of whom can easily access their data to derive meaningful insights. With Interana, you can deepen your understanding of customer interactions, system efficiency, and application usage, going beyond conventional dashboards and static reports. This innovative analytics tool allows you and your team to explore data dynamically in real-time, shedding light on not only current business activities but also the reasons behind them. Scuba ensures immediate access to data, enabling you to ask questions as they arise without any delays. Tailored for everyday business users, Scuba removes the barriers of coding or SQL expertise, making data exploration universally accessible. As a result, organizations can make prompt and informed decisions grounded in real-time insights, rather than relying on obsolete data. Ultimately, this empowers teams to adapt swiftly to changes in the business landscape, enhancing overall agility and responsiveness.

What is Miuros?

Miuros revolutionizes your data into actionable insights through AI-powered analytics, quality assurance, and automation specifically designed for growing customer service teams worldwide. With a wealth of customer service data available, we are committed to helping you unlock its maximum potential. The Miuros Intelligence Suite allows you to swiftly tackle intricate inquiries, improve customer interactions, and enhance operational effectiveness. Our flexible dashboards provide managers with the tools to make informed and unbiased decisions autonomously based on data. Moreover, our quality assurance solution is dedicated to empowering agents by identifying opportunities for their development and advancement. For more seasoned customer service teams, we present an AI-driven assistant that utilizes machine learning to automate routine tasks, enabling your team to concentrate on more complex challenges. In addition, our customer service data suite integrates effortlessly with platforms such as Zendesk, Freshdesk, Salesforce Service Cloud, and Help Scout, guaranteeing a comprehensive view of your customer service operations. We take care of implementing your customer service data suite, freeing your IT department from involvement, so you can devote your attention to what really counts—improving service quality and ensuring customer satisfaction. Ultimately, Miuros is here to transform your customer service experience into one that is not only efficient but also remarkably effective.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Confluent
Google Cloud Platform
Microsoft Azure
Segment
mParticle

Integrations Supported

Dixa
Freshdesk
Help Scout
Helpshift
Intercom
Salesforce Agentforce Service
Zendesk

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

€20 per month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Scuba Analytics

Date Founded

2013

Company Location

United States

Company Website

www.scuba.io

Company Facts

Organization Name

Miuros

Date Founded

2016

Company Location

France

Company Website

miuros.com

Categories and Features

Big Data

Not specified

Business Intelligence

Not specified

Customer Success

Not specified

Data Analysis

Not specified

Data Mining

Not specified

Mobile App Analytics

Not specified

Product Analytics

Not specified

Web Analytics

Not specified

Categories and Features

Data Analysis

Data Visualization
Predictive Analytics
Text Analytics

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