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What is SearchUnify?

SearchUnify stands out as a premier enterprise solution designed to enhance both self-service capabilities and customer support effectiveness. This innovative platform supports a range of cutting-edge products, such as Cognitive Search, the SearchUnify Virtual Assistant—recognized as the world’s first federated chatbot that combines information retrieval with augmented capabilities to deliver finely-tuned, context-aware, and intent-driven conversational experiences at scale. Additionally, it features Knowbler, the pioneering knowledge-centered customer service software, alongside Agent Helper, a machine learning-driven tool aimed at boosting agent productivity and facilitating case collaboration. Furthermore, Community Helper is an AI-enhanced application designed to cultivate a personalized and engaging community while minimizing the efforts required for community moderation. With its comprehensive suite of tools, SearchUnify empowers organizations to redefine their customer engagement strategies and streamline support processes effectively.

What is Lateral?

Effortlessly locate text within all your documents and enhance your research workflow with Lateral, a groundbreaking tool tailored for those who wish to read and evaluate documents up to ten times faster. It provides all the essential features needed for a thorough document review. With a unified and speedy workflow powered by cutting-edge AI technology, this tool allows you to perform keyword searches across all your materials at once and in context. You can access your documents via your browser, enabling you to quickly find the pertinent sections with Lateral AI. Beyond just improving your reading speed, Lateral makes it easy to discover additional articles that might be relevant to your research. Your highlights are neatly organized in a user-friendly table for quick reference, while Lateral curates these highlights automatically, allowing for swift reviews and new insights. You can seamlessly switch between documents in a single tab, consolidating all highlights in one accessible location. By accurately capturing your insights alongside your findings and utilizing flags for easy categorization, you ensure that your workflow stays organized and efficient. This all-encompassing strategy not only boosts productivity but also deepens your comprehension of the material, ultimately making your research efforts more fruitful. Whether you are a student, researcher, or professional, Lateral provides the tools you need to elevate your document analysis experience.

Media

Media

Integrations Supported

Aha!
Apache Solr
Discourse
Docebo
GitHub
Google Drive
Guru
Higher Logic Vanilla
Joomla!
KnowledgeOwl
Microsoft Teams
MindTouch
Moodle
Salesforce
Soapbox
Thought Industries
Vidyard
Vimeo
Wistia
WordPress

Integrations Supported

Aha!
Apache Solr
Discourse
Docebo
GitHub
Google Drive
Guru
Higher Logic Vanilla
Joomla!
KnowledgeOwl
Microsoft Teams
MindTouch
Moodle
Salesforce
Soapbox
Thought Industries
Vidyard
Vimeo
Wistia
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SearchUnify

Date Founded

2008

Company Location

India

Company Website

www.searchunify.com

Company Facts

Organization Name

Lateral

Company Location

Germany

Company Website

lateral.io

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

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