Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • RealCISO Reviews & Ratings
    223 Ratings
    Company Website
  • Hyperproof Reviews & Ratings
    350 Ratings
    Company Website
  • LeaseAccounting.app Reviews & Ratings
    Company Website
  • Haast Reviews & Ratings
    5 Ratings
    Company Website
  • kama.ai Reviews & Ratings
    9 Ratings
  • Gearset Reviews & Ratings
    305 Ratings
    Company Website
  • QEval Reviews & Ratings
    30 Ratings
    Company Website
  • Okyline Reviews & Ratings
    2 Ratings
    Company Website
  • Letsignit Reviews & Ratings
    274 Ratings
    Company Website
  • QA Wolf Reviews & Ratings
    273 Ratings
    Company Website

What is Secberus?

The Secberus Compliance Mapping AI API is a robust, API-centric solution designed to integrate real-time compliance data effortlessly into security workflows and Security Operations Center (SOC) processes. It adeptly links alerts, findings, policies, and various unstructured data to over 230 compliance frameworks, including SOC 2, ISO 27001, NIST, HIPAA, and PCI DSS, achieving this task with remarkable speed and reliability. This Mapping API enhances current governance, risk, and compliance (GRC) frameworks by addressing a specific challenge: infusing compliance context into the SOC and automating the mapping of findings before they reach compliance teams. It connects directly with Security Information and Event Management (SIEM) systems, data pipelines, scanning tools, and ticketing systems, delivering structured JSON mappings in real time. As a stateless and deterministic solution, the Mapping API guarantees that customer information is not stored or utilized for training. By automating the mapping process during data ingestion, organizations can significantly decrease manual tasks, accelerate audit processes, and ensure a consistent comprehension of controls across various systems. As a result, this innovation fosters enhanced operational efficiency and simplifies the overall compliance management journey, allowing teams to focus more on strategic initiatives rather than administrative burdens.

What is Quivr?

Quivr is a cutting-edge AI application seamlessly embedded within the Zendesk platform that revolutionizes customer support by utilizing past resolved tickets and internal data to enhance response quality. The AI ingests extensive historical ticket information and internal tool data to generate intelligent, accurate suggestions for customer replies, which can also be sent automatically, freeing agents from routine interactions. This automation has been shown to boost customer service team efficiency by as much as 60%, allowing teams to handle higher volumes and more complex inquiries. Quivr ensures that every response aligns perfectly with the brand’s voice and messaging guidelines, maintaining consistent and professional communication. It also reduces response times significantly, contributing to improved customer satisfaction and loyalty. Designed with data security in mind, Quivr complies fully with GDPR and SOC 2 standards, safeguarding sensitive customer information. Its native integration into Zendesk enables quick deployment and smooth adoption within existing support workflows. The platform supports continuous learning from new data, ensuring its responses evolve and improve over time. Quivr empowers businesses to scale their customer service operations without sacrificing quality or compliance. This makes it an indispensable tool for any organization seeking to modernize and optimize their Zendesk-powered support teams.

Media

No images available

Media

Integrations Supported

Apache NiFi
Cribl Stream
DataBahn
Edge Delta
Fluent Bit
Logstash
Panther
Tenzir
Vector by Datadog

Integrations Supported

Zendesk

API Availability

Has API

API Availability

Pricing Information

$99/1 API Key/10k mappings/mo
Free Trial Offered?

Pricing Information

Free
Pro: $1200/year
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Secberus, Inc.

Date Founded

2017

Company Location

United States

Company Website

secberus.ai

Company Facts

Organization Name

Quivr

Date Founded

2024

Company Location

France

Company Website

www.quivr.app/

Categories and Features

Compliance

Not specified

Categories and Features

AI Customer Service

Not specified

Popular Alternatives

Popular Alternatives

PenPal Reviews & Ratings

PenPal

ResolX