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What is SecureDesk?

SecureDesk is a self-hosted solution tailored for remote support and device management exclusively for Windows systems, ensuring that all operations are conducted through the user's own infrastructure without depending on external cloud services. It offers two distinct connection modes: attended sessions, which allow for real-time support with the consent of the end user, and unattended access, ideal for managing devices such as servers or kiosks that lack on-site personnel. For instances requiring advanced troubleshooting, technicians can utilize a SYSTEM-level shell to execute administrative commands directly on the device. At the core of its architecture is a strong encryption framework; both the technician’s console and the remote device generate their own AES-256-GCM encryption keys independently, with connections being initiated exclusively from the endpoints involved. The self-hosted relay that enables each session transmits only encrypted data and does not retain any keys, which means even the operator of the relay is unable to decrypt or access the content of the sessions. This innovative design significantly boosts security and delivers reassurance to users who are particularly concerned about data protection during remote support activities. In essence, SecureDesk stands out as a reliable choice for organizations looking to maintain full control over their data while ensuring a secure remote management environment.

What is Nizlo?

Nizlo operates as a cloud-enabled platform designed for remote monitoring and management, specifically tailored for managed service providers and internal IT departments. It integrates multiple functionalities, including customer management, site organization, endpoint inventory, system health monitoring, alert notifications, patch management, remote support processes, automation capabilities, detailed reporting, and technician performance tracking, all within a unified interface. At present, native agents support both Windows and macOS systems, with plans to extend compatibility to Linux in the near future. The Core package can be subscribed to for as low as $59 per month, encompassing unlimited RMM endpoints and access for a single technician. Both the Core and Scale packages feature a 14-day trial that doesn't require a credit card, enabling potential users to test the functionalities extensively. This platform proves to be an excellent choice for teams looking to trial an RMM solution via a well-structured pilot on selected noncritical endpoints, facilitating an effective evaluation prior to widespread deployment. By adopting this strategy, IT teams can not only simplify management tasks but also significantly boost their operational efficiency. Moreover, the ability to assess the system without financial commitment allows for more informed decision-making.

Media

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Media

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Integrations Supported

Integrations Supported

Autotask PSA
Bitdefender GravityZone
CrowdStrike Falcon
HaloPSA
IT Glue
Microsoft 365
N‑able Passportal
SentinelOne Singularity
Slack

API Availability

API Availability

Pricing Information

$249/year
For small IT teams and MSPs — unattended fleets, elevation and SSO.
≈ $21/mo · billed annually
Up to 10 operators
Free Version

Pricing Information

$59/month
Core is $59 per month and includes unlimited RMM endpoints and one technician. Core and Scale include a 14-day trial without a credit card.
Free Trial Offered?

Supported Platforms

Windows

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Rubix Technology

Date Founded

2012

Company Location

United States

Company Website

www.rubixtechnology.com

Company Facts

Organization Name

Cloud 84 Holdings

Date Founded

2025

Company Location

United States

Company Website

nizlo.com

Categories and Features

Remote Support

File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording

Categories and Features

RMM

Not specified

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