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What is SecureLink?

SecureLink stands as the leading provider of vendor privileged access management and remote support tailored for enterprises in highly regulated sectors and technology vendors. With a global reach, SecureLink serves over 30,000 organizations. Its specialized platform has gained the trust of prestigious companies across various industries such as legal, gaming, healthcare, financial services, and retail. The company is based in Austin, Texas, which serves as its operational hub. This strategic location contributes to its ability to deliver exceptional service and support to its diverse clientele.

What is Goverlan Reach?

Boost your helpdesk productivity and enhance ticket resolution success with Goverlan Reach, a client management tool specifically designed for medium to large enterprises. This software discreetly functions in the background, empowering users to provide remote IT assistance, carry out administrative duties, and manage IT operations with ease. With a solid history of performance, Goverlan Reach is trusted by 13,000 clients who collectively oversee more than 3 million devices, highlighting its industry reliability. As organizations continue to pivot toward remote solutions, Goverlan Reach emerges as an essential asset for IT teams striving to improve their workflows and efficiency. Its comprehensive features and user-friendly interface make it a preferred choice for those seeking to elevate their IT support capabilities.

Media

Media

Integrations Supported

Active Directory
Authy
Cisco Duo
CyberArk Privileged Access Manager
Delinea Cloud Access Controller
Google Authenticator
Microsoft Authenticator
OneLogin
Ping Identity
Splunk Cloud Platform
Splunk Enterprise
Syslog-ng

Integrations Supported

ConnectWise PSA
Freshservice
Jira
Jira Work Management
ServiceNow
Zendesk

API Availability

API Availability

Pricing Information

SecureLink’s products are offered in pricing that is best for our users. For the enterprise product, SecureLink is priced per vendor (e.g. your vendor might have hundreds of support reps, but you are only charged for each unique vendor, not user). For our vendor product, the pricing is based on concurrent connections, so it depends on the number of clients you would need to connect to.

Pricing Information

$15.00/month/user
Standard - $29 per month per concurrent tech
Professional - $69 per month per concurrent tech
Enterprise - $129 per month per concurrent tech
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac
Linux

Supported Platforms

Windows
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SecureLink

Date Founded

2003

Company Location

United States

Company Website

www.securelink.com

Company Facts

Organization Name

Goverlan Inc.

Date Founded

1998

Company Location

United States

Company Website

www.goverlan.com

Categories and Features

Privileged Access Management

Application Access Control
Credential Management
Granular Access Controls
Least Privilege
Multifactor Authentication
Password Management
Remote Access Management

Remote Desktop

File Transfer
Group View
Record Remote Sessions
User Management

Remote Support

Diagnostic Tools
File Transfer
Real-time Chat
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

IT Management

Compliance Management
Event Logs
Hardware Inventory
Patch Management
Remote Access
Software Inventory
User Activity Monitoring

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Problem Management
Project Management
Release & Deployment Management

Remote Desktop

Not specified

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Session Recording
Session Transfer
Surveys & Feedback

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