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What is SentiSum?

SentiSum leverages advanced machine learning techniques to expertly classify and label diverse customer communication channels with exceptional accuracy. With our adaptable insights dashboard, transforming customer feedback into actionable intelligence becomes a seamless process. Engineered with natural language processing driven by machine learning, SentiSum guarantees a high degree of precision in interpreting and tagging customer interactions. The tags produced by SentiSum are reliable and can play a pivotal role in driving significant strategic changes within your organization. By deriving detailed and actionable insights from customer conversations, you can effectively manage and prioritize support tickets according to their sentiment and relevant topics. SentiSum allows for thorough analysis of all CSAT and NPS surveys, ensuring you capture a complete overview of customer opinions. Additionally, it has the capability to automatically turn negative reviews or social media mentions into actionable tickets, streamlining your response process. Not only does SentiSum improve the accuracy and granularity of your ticket tags, but it also converts those tags into easily digestible insights. This feature enables you to back new projects with robust quantitative data, enhancing the chances of positively influencing customer experiences. Furthermore, the automation of the tagging process by SentiSum significantly enhances contact reporting efficiency, allowing your team to focus on strategic tasks rather than manual tagging. In this way, SentiSum not only optimizes operational workflows but also elevates the overall quality of customer service provided.

What is Bizrate Insights?

Bizrate Insights is a comprehensive platform aimed at capturing customer feedback and improving the shopping experience by collecting authenticated voice-of-customer data during critical stages of the online purchasing journey, including pre-purchase, purchase, and fulfillment. By converting this data into actionable insights, it enables brands to boost customer satisfaction, improve retention rates, and drive significant growth. Users are empowered to send limitless survey invitations and monitor vital metrics such as Net Promoter Score (NPS) and customer journey intelligence, while also comparing their performance against competitors to pinpoint friction areas and discover avenues for enhancement. Furthermore, Bizrate Insights provides tools for sharing verified reviews, which enhances search engine rankings and strengthens brand trust, along with dashboards that offer real-time analytics to support data-driven decision-making. The platform also includes features for expert insights analysis and customizable reporting, allowing teams from diverse sectors such as e-commerce, UX/CX, marketing, and customer support to quickly identify trends, assess customer sentiment, and reduce site abandonment rates. In addition, Bizrate Insights ensures that brands can adapt their strategies based on real-time feedback, ultimately serving as an essential ally for businesses aiming to refine their customer engagement tactics and secure lasting success in a highly competitive landscape.

Media

Media

Integrations Supported

Dixa
Freshdesk
Google Play
Gorgias
Intercom
Slack
SurveyMonkey Apply
Tripadvisor
Trustpilot
Zendesk
Zonka Feedback

Integrations Supported

Dixa
Freshdesk
Google Play
Gorgias
Intercom
Slack
SurveyMonkey Apply
Tripadvisor
Trustpilot
Zendesk
Zonka Feedback

API Availability

Has API

API Availability

Has API

Pricing Information

$3000 per month
Free Trial Offered?
Free Version

Pricing Information

$450 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SentiSum

Company Location

United Kingdom

Company Website

www.sentisum.com

Company Facts

Organization Name

Bizrate Insights

Date Founded

1996

Company Location

United States

Company Website

bizrateinsights.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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