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What is SentiSum?

SentiSum leverages advanced machine learning techniques to expertly classify and label diverse customer communication channels with exceptional accuracy. With our adaptable insights dashboard, transforming customer feedback into actionable intelligence becomes a seamless process. Engineered with natural language processing driven by machine learning, SentiSum guarantees a high degree of precision in interpreting and tagging customer interactions. The tags produced by SentiSum are reliable and can play a pivotal role in driving significant strategic changes within your organization. By deriving detailed and actionable insights from customer conversations, you can effectively manage and prioritize support tickets according to their sentiment and relevant topics. SentiSum allows for thorough analysis of all CSAT and NPS surveys, ensuring you capture a complete overview of customer opinions. Additionally, it has the capability to automatically turn negative reviews or social media mentions into actionable tickets, streamlining your response process. Not only does SentiSum improve the accuracy and granularity of your ticket tags, but it also converts those tags into easily digestible insights. This feature enables you to back new projects with robust quantitative data, enhancing the chances of positively influencing customer experiences. Furthermore, the automation of the tagging process by SentiSum significantly enhances contact reporting efficiency, allowing your team to focus on strategic tasks rather than manual tagging. In this way, SentiSum not only optimizes operational workflows but also elevates the overall quality of customer service provided.

What is Enterpret?

Enterpret enables organizations to thoroughly assess customer feedback on a significant scale. We tackle complex issues in fields such as natural language processing, machine learning operations, analytics, and data visualization. Our core mission is to ease customer pain points by persistently identifying and tackling their most pressing challenges. The milestones we achieve are a reflection of our ambitions, as we strive for lofty goals and dedicate ourselves to achieving them. Challenges we face are transformed into learning opportunities that propel our advancement. Our all-encompassing system for decoding customer feedback ensures that you focus on developing the most crucial features first. By merging user insights with behavioral segments, you can refine your workflows and minimize the time spent on user interviews and surveys, ultimately improving your product development strategy. This methodology not only simplifies your efforts but also fortifies your relationship with your customers. In doing so, it paves the way for more tailored solutions that resonate with their needs.

Media

Media

Integrations Supported

Google Play
Intercom
Slack
Axis LMS
Delighted
Discord
Discourse
Dixa
Freshdesk
Gong
LiveChat
Nekton.ai
Reddit
Salesforce
Snowflake
SurveyMonkey
Trustpilot
Unremot
Zapier
Zonka Feedback

Integrations Supported

Google Play
Intercom
Slack
Axis LMS
Delighted
Discord
Discourse
Dixa
Freshdesk
Gong
LiveChat
Nekton.ai
Reddit
Salesforce
Snowflake
SurveyMonkey
Trustpilot
Unremot
Zapier
Zonka Feedback

API Availability

Has API

API Availability

Has API

Pricing Information

$3000 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SentiSum

Company Location

United Kingdom

Company Website

www.sentisum.com

Company Facts

Organization Name

Enterpret

Date Founded

2020

Company Location

United States

Company Website

www.enterpret.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics

NPS

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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