Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Podium Reviews & Ratings
    2,101 Ratings
  • Titan Reviews & Ratings
    374 Ratings
    Company Website
  • SurveySparrow Reviews & Ratings
    3,013 Ratings
    Company Website
  • Jotform Reviews & Ratings
    8,081 Ratings
    Company Website
  • PDFCreator Reviews & Ratings
    536 Ratings
    Company Website
  • Statseeker Reviews & Ratings
    35 Ratings
    Company Website
  • MeridianLink Opening Reviews & Ratings
    21 Ratings
    Company Website
  • FinOpsly Reviews & Ratings
    3 Ratings
    Company Website
  • Adobe Acrobat Reviews & Ratings
    7,791 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    7,746 Ratings
    Company Website

What is SentiSum?

SentiSum leverages advanced machine learning techniques to expertly classify and label diverse customer communication channels with exceptional accuracy. With our adaptable insights dashboard, transforming customer feedback into actionable intelligence becomes a seamless process. Engineered with natural language processing driven by machine learning, SentiSum guarantees a high degree of precision in interpreting and tagging customer interactions. The tags produced by SentiSum are reliable and can play a pivotal role in driving significant strategic changes within your organization. By deriving detailed and actionable insights from customer conversations, you can effectively manage and prioritize support tickets according to their sentiment and relevant topics. SentiSum allows for thorough analysis of all CSAT and NPS surveys, ensuring you capture a complete overview of customer opinions. Additionally, it has the capability to automatically turn negative reviews or social media mentions into actionable tickets, streamlining your response process. Not only does SentiSum improve the accuracy and granularity of your ticket tags, but it also converts those tags into easily digestible insights. This feature enables you to back new projects with robust quantitative data, enhancing the chances of positively influencing customer experiences. Furthermore, the automation of the tagging process by SentiSum significantly enhances contact reporting efficiency, allowing your team to focus on strategic tasks rather than manual tagging. In this way, SentiSum not only optimizes operational workflows but also elevates the overall quality of customer service provided.

What is Exceeds?

Exceeds AI is an advanced platform focused on performance intelligence tailored for engineering teams, designed to capture and analyze authentic coding activities, collaborative efforts, and AI-assisted programming tasks to deliver insightful feedback. It tracks various metrics at both the individual and team levels, including contributions to code, updates on tickets, meeting logs, review activities, and the utilization of AI tools, all while creating a dynamic profile for each engineer that showcases their strengths, developmental opportunities, and performance trends. Instead of relying solely on metadata, it investigates real code and workflow changes to identify how AI can boost productivity, where it may introduce challenges, and the conditions under which quality or speed might falter. When it identifies anomalies or troubling trends, such as ineffective AI-driven changes or delays in workflow, Exceeds highlights these issues, categorizing them by importance, providing root-cause analysis, and suggesting tailored strategies for improvement. This proactive method not only addresses existing challenges but also empowers teams to cultivate a culture of ongoing enhancement in their coding practices, ultimately leading to better overall performance and innovation within engineering projects. As a result, engineering teams can leverage these insights to refine their processes and foster greater collaboration among their members.

Media

Media

Integrations Supported

Dixa
Freshdesk
Google Play
Gorgias
Intercom
Slack
SurveyMonkey Apply
Tripadvisor
Trustpilot
Zendesk
Zonka Feedback

Integrations Supported

Dixa
Freshdesk
Google Play
Gorgias
Intercom
Slack
SurveyMonkey Apply
Tripadvisor
Trustpilot
Zendesk
Zonka Feedback

API Availability

Has API

API Availability

Has API

Pricing Information

$3000 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SentiSum

Company Location

United Kingdom

Company Website

www.sentisum.com

Company Facts

Organization Name

Exceeds

Date Founded

2024

Company Location

United States

Company Website

www.exceeds.ai/

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Popular Alternatives

Wizr.ai Reviews & Ratings

Wizr.ai

Wizr AI

Popular Alternatives